Technical Account Manager - Southern Europe (Freelance)
We are Pubstack
Founded in Paris, with customers and team members everywhere!We are a fast-growing startup based in Paris and founded in July 2018. Backed by prestigious investors, we raised $6 million in Series A round.First of all, Pubstack is a human adventure.We are building the most exceptional team to solve complex problems for our customers.We are a close-knit team of 42 people that likes to believe its workplace feels innovative and its fast-paced environment makes each week feel different and more exciting.Pubstackers embrace values like genuine collaboration, not taking themselves too seriously, questioning themselves, and being comfortable seeking improvement.
What we are building
Pubstack’s product is an Ad Management platform (SaaS) for web publishers that was created in 2018.We currently work with over 100 premium publishers across Europe.As an innovator in Ad Management, Pubstack empowers publishers through a data-driven approach to building, maintaining, optimizing, and monitoring high-performing ad stacks.Pubstack now offers the only Ad Management platform that empowers publishers’ monetization teams.Thanks to its powerful technology, they are able to confidently build highly-efficient ad setups – faster than ever before –, to boost their ad revenue, and to make data-based decisions about their ad stack.Pubstack works with some of the best online media companies in the world – including Le Monde, DPG Media, United Internet Media, Vinted, Webedia, and many more – to ensure they can maintain high inventory quality, make more revenue and deliver exceptional content.
The Opportunity:As a Technical Account Manager, you will be at the forefront of our client relationships within the Southern Europe Business Unit, reporting directly to the Country Manager in Southern Europe with a dotted-line report to the Head of TAM.You will take ownership of onboarding new clients, ensuring seamless implementation, and leading pre-sales engagements to showcase the value of Pubstack’s platform.Your role is both strategic and hands-on, acting as a trusted advisor to publishers while ensuring their long-term success through technical guidance and collaboration.
Based in Italy and italian speaker only
What will you do?
- Proactively identify and work with the customer to resolve technical risks and bottlenecks.
- Work closely with your Country Manager to ensure the customer’s long-term health through a world-class support experience.
- Collaborate and report to the Country Manager to demonstrate value to prospect in the presales process.
- Level 1 Troubleshoot performance issues, client-side or Google Ad Manager setup. Escalate to Tech team when needed
- Provide platform training to customers and onboardings to prospects
- Teach and Learn Ad Tech knowledge internally and externally
- Manage a diverse and complex scope of topics across multiple client engagements.
- Based on your industry knowledge, provide guidance on how to optimize their ad stack setup and generate more revenue.
- Work across the organization and escalate as necessary for confirmation of solutions or other options.
- Stay on top of the industry trends to become an expert and participate in AdTech webinars/events.
Who are we looking for?
- 5-7 years of experience in a customer-facing technical role, ideally in pre-sales, technical consulting, or a similar position in ad tech industry.
- Good knowledge of JavaScript and familiarity with debugging tools (e.g., browser dev console).
- Fluent in English
- Fluent in Italian
- Excellent communication and presentation skills.
- Demonstrated ability to manage multiple projects, prioritize tasks, and maintain attention to detail in a fast-paced environment.
- A proactive, problem-solving attitude with a passion for delivering value to clients.
- Comfortable acting as a strategic partner, influencing both technical and business decisions.
- Thrives in a collaborative, cross-functional environment and is eager to contribute to team success.
Originally posted on Himalayas
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