All roles

ABA Clinic Administrator - Greensboro, NC

Remote · USA Full-time New today

Kind Behavioral Health is a leading provider of Applied Behavior Analysis services in North Carolina and Georgia, dedicated to improving the lives of children with autism spectrum disorder (“ASD”). We provide life-changing treatment to children with ASD, providing outstanding quality care, and delivering exceptional clinical outcomes, in an environment in which all are encouraged to

THINK BIG, HAVE FUN, DO GOOD, and BE KIND. We deliver treatment through individualized care plans, and target socially significant behaviors, enabling the clients we serve to lead more independent, fulfilling lives.

Position Overview:

We are looking to add a Clinic Administrator in our Greensboro clinic location

to assist with scheduling, patient services, administrative tasks, and ensuring a smooth clinic workflow.This is an entry-level position with a great opportunity for growth. The ideal candidate is energetic, organized, self-motivated, and is able to work comfortably without continuous oversight. The Clinic Administrator will support with scheduling and serve as the face, the voice, and first impression at KBH. The Clinic Admin supports the clinic community through planning social events and maintaining a clean and safe environment for our clients and team members.

Required Experience & Essential Skills

  • Entry-level position.
  • Experience in customer service
  • Some office experience; up to a year of office experience preferred.
  • Experience working with children strongly preferred.
  • Must be comfortable working with children with special needs.
  • Highly organized, self-motivated individual with the ability to work comfortably without continuous oversight
  • Proactive and entrepreneurial self-starter, with the ability to handle multiple projects in parallel
  • Unwavering focus on customer service and delivering an unparalleled client experience.
  • Team player with the ability to work in a fast-paced environment with a solution-oriented mindset
  • Strong proficiency with Microsoft Office (Microsoft Word, Excel, and Outlook)
  • Able to lift at least 25 pounds.

    • Role/Responsibilities - Customer Service

  • Serve as the face, the voice, and first impression of KBH
  • Be the initial point of contact with families seeking in-clinic ABA services or in-home services nearby
  • Greet clients at the front desk in a professional and friendly manner
  • Ensure that all persons entering clinic maintain HIPAA-required confidentiality and Sign-in upon entering

    • Roles/Responsibilities - Clerical

  • Manage email account, respond to administrative items in a timely and professional manner, and forward clinical questions tp RBT supervisor or Clinic Supervisor, as appropriate
  • Answer phone calls and respond to voicemail messages accordingly (forward messages to staff, main office, etc.)
  • Facilitate inquiry phone calls and participate in “warm hand-offs” as needed.
  • Manage office mailbox and distribution of mail to personnel.
  • Maintain file and EMR organization under HIPAA regulations
  • Make copies, laminate documents, and send/receive faxes, as needed
  • Create materials for Clinical Staff to be used for clients during their programs

    • Roles/Responsibilities - Facility Maintenance

  • Ensure the clinic is ‘Tour Ready’ by completing routine walkthroughs (Daily, Weekly, and Quarterly)
  • Maintain clinic appearance to reflect a professional, clean, and safe environment
  • Monitor periodic maintenance needs (plumbing, electric, handyman, etc.) and schedule services, as needed.
  • Manage budget for community building and office supplies, conduct inventories of the clinic, and purchase necessary items
  • Uphold our cleanliness guidelines by ensuring clinic is being sanitized, organized, and deep cleaned.

    • Roles/Responsibilities - Clinic Level Support

  • Support scheduling within the clinic for last minute and future scheduling needs to ensure client consistency.
  • Manage Client Shadow opportunities to continue client service consistency
  • Work with Clinic Director to delegate tasks to team members as needed
  • Support all Clinical Staff (RBT’s, BCBA’s, etc.) by assisting them when needed to ensure client safety and dignity are being met
  • Advocating for their clients and Clinical Staff to ensure they have the necessary items to be successful
  • Manage technical equipment and assignment of data-collection tablets to clinical personnel

    • Roles/Responsibilities - Culture and Morale

  • Organize events for KBH staff and assist in outreach events in the community   
  • Follow up with new hires for non-clinical support/questions
  • Work closely with the scheduling department to ensure smooth onboarding of both new team members and new clients
  • Be a consistent, positive presence and influence on team culture and morale
  • Coordinate ways to celebrate excellence and recognize team members for their accomplishments.
  • Maintain positive relationships with all clients and their families, prospective clients, clinical staff, prospective employees, fellow team members and referral source

    • Additional Information

    This is an on site role, Monday through Friday, from 8am to 5pm daily.

    KBH is dedicated to improving the lives of individuals with Autism Spectrum Disorders and their families. We are committed to creating a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity is more than a commitment at KBH- it is the foundation of what we do, adhering to the highest professional standards while creating an environment in which exceptional people (like you!) can think big, have fun, and do good.

    Apply to join the KBH Team. We cannot wait to see the impact you will have on the children and families we serve!

    Apply to this Job
    Apply

    Related roles

    Manager in Training (12 South Women's)

    Remote · USA Full-time

    Associate Clinic Director (BCBA) - Winston Salem, NC

    Remote · USA Full-time

    QE Architect-Practice

    Remote · USA Full-time

    Production & Reliability Management Specialist

    Remote · USA Full-time

    IAM Reliability Engineer

    Remote · USA Full-time

    SQL Server Database Administrator

    Remote · USA Full-time

    Senior Front End Developer

    Remote · USA Full-time

    Python Developer

    Remote · USA Full-time

    Golang Developer - Senior Software Engineer

    Remote · USA Full-time

    GenAI Lead

    Remote · USA Full-time

    Experienced Remote Part-Time Data Entry Specialist – No Experience Required for Database Management and Entry Roles at arenaflex

    Remote · USA Full-time

    Part-Time Evening Remote Data Entry Associate – Join arenaflex's Dynamic Team in Fairbanks, Alaska

    Remote · USA Full-time

    Experienced IT Service Center Technician – Advanced Technical Support and Customer Service Specialist for Complex Hardware and Software Issues

    Remote · USA Full-time

    Enterprise Account Manager

    Remote · USA Full-time

    Entry-Level HR Assistant – Remote Opportunity with VacancyGlobal at workwarp – Join Our Innovative Team!

    Remote · USA Full-time

    Experienced Customer Marketing Specialist | Fully Remote US

    Remote · USA Full-time

    Business Analyst II - Performance & Analytics

    Remote · USA Full-time

    Senior Risk Management Professional

    Remote · USA Full-time

    Experienced Customer Service Representative – APAC Region (Remote, Contract) at arenaflex

    Remote · USA Full-time

    Senior Python Engineer

    Remote · USA Full-time