Analyst, Onboarding Operations

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Responsibilities

• Oversee day-to-day Business-As-Usual (BAU) operations, including the review, assessment, and approval of KYC review

• Conduct enhanced due diligence (EDD) for high-risk clients and scenarios, ensuring rigorous investigation and full compliance with internal policies and regulatory requirements

• Maintain a strong and up-to-date knowledge of AML policies and KYC procedures, and ensure the timely update and maintenance of all relevant Standard Operating Procedures (SOPs)

• Foster robust cross-functional collaboration by bridging diverse team requirements and facilitating effective communication among key stakeholders, including global operations, commercial, compliance, and other relevant teams

• Mentor and support the professional development of junior team members; deliver training sessions and provide quality assurance throughout their onboarding and learning process

• Assist the team leader in team management and actively contribute to the optimization of projects and internal processes

What you’ll bring

• Extensive expertise in AML and KYC regulations, with proven ability to apply them effectively in operational environments.

• 5+ years of hands-on experience in AML and KYC roles.

• Outstanding communication and interpersonal skills, with the capability to coordinate seamlessly across local commercial teams, compliance, and other stakeholders to provide excellent customer service.

• Proficiency in both English and Chinese, with the ability to work confidently in multilingual and cross-cultural business environments.

• A proactive, creative, and self-motivated mindset, complemented by a pragmatic approach and a strong sense of responsibility and accountability for personal deliverables.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.