Junior Projects Officer

At M-KOPA, We Finance Progress.

Recognized twice by the Financial Times as one Africa's fastest growing company (2022 and 2023) and by TIME100 Most influential companies in the world 2023, we've served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa. At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

The Junior Projects Officer role encompasses diverse responsibilities focused on efficient project management and organizational process support.  

Key functions include managing new products and process checklists, documenting and implementing processes, configuring systems and third-party platforms, overseeing work tools, and supporting Queue Management System installations in retail shops. Success in this role requires knowledge in Information Technology, strong communication, attention to detail, and collaborative skills.  

Duties and responsibilities

• Manage New products and Process checklist.

• Process Documentation and Implementation 

• System Configurations: Configure all new processes and dispositions required on the ticketing system, as well as provide rights to the ticketing system to new agents.

• Third-party platforms management and expenditure tracking and follow up on system issues.   

• Work tools management.

• Customer Incentives  

• Thermal incident processing  

Qualifications

• Bachelor’s degree in project management, Business Management, Information Technology or an equivalent Diploma in the field or a related discipline. 

• Time management, Information Communication Technology, communication management, risk management, and stakeholder management. 

• Advanced analytical and statistical skills, including Excel and data visualization and reporting tools.

• You have experience leading big system rollouts, delivering process improvements, and training.

• You have experience in managing multiple stakeholders.  

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.