Support Engineer

Overview At Blacksmith, we provide cloud infra to help companies run their CI (GitHub Actions) substantially faster and cheaper. Our mission is to build a CI cloud. Our bet is that CI, as a class of workloads, is ready to be unbundled from the hyperscaler clouds (AWS/GCP/Azure). This is a bold statement, and we have an ambitious roadmap ahead.

Some things we're proud of

• We orchestrate millions of VMs for CI jobs each month over our own fleet of bare-metal hardware.

• We power CI for 600+ fast-growing startups like Ashby, Slope, AtoB, Pylon, Superblocks, and Finch.

• Founders: Aditya Maru and Aayush Shah were early systems engineers at Cockroach Labs. Aditya (JP) Jayaprakash worked on search infra and was later a founding member of the ads team at Faire.

• We went through Y Combinator's W24 batch and raised our seed round from Google Ventures.

• We're growing extremely fast and hit $1m ARR with a team of just 4 in less than 12 months.

You are a good fit if you

• Thrive in an in-person environment in NYC, 5 days a week.

• Are technical and resourceful. You can pick up new systems quickly, dive into logs, troubleshoot CI issues, and help unblock customers when things go wrong.

• Have a high degree of customer empathy. You genuinely want customers to succeed and feel confident working with both junior and senior engineers.

• Are comfortable being responding to tickets, answering questions, and digging into infrastructure issues. You should be comfortable helping customers migrate, optimize, and scale their CI workloads.

• Enjoy learning and constantly ask: “How can this be better?”

• Can communicate clearly and effectively — both verbally and in writing. You’ll often be a technical point of contact for some of our best customers.

• Are tenacious and detail-oriented. You follow up, close the loop, and make sure issues are resolved end-to-end.

• Are excited to be part of a high-growth startup where priorities can shift quickly and there’s always more to build.

Bonus

• Have familiarity with CI/CD workflows and tools.

• Have a deep understanding of Docker.

• Have experience working directly with customers in technical support, solutions engineering, or developer relations.

• Are comfortable creating and iterating on new support or optimization processes.

Compensation and benefits

• Medical, Vision, and Dental insurance.

• Competitive base + equity.

• Unlimited PTO.

• Quarterly offsite.

• Early-exercise stock options

• 12 weeks fully paid parental leave (US)