Program Manager - Senior Manager (Personal Loan)

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology

Expectations/ Requirements:

Ideating / executing initiatives for Personal Loans disbursals and servicing on the Paytm App

Lender management / engagement for Product / Policy / Program construct / Commercials / Compliance etc.

Drive journey solutioning Integration with the Lender and Paytm Product teams

Drive customer acquisition / retention / topups / renewal for Personal Loans digitally on the Paytm App

End to end funnel management

Work closely with Product to drive funnel conversions, monitor drop offs and to suggest data backed features that can enrich user experience

Expertise in decoding user behaviour and defining journeys based on that to upscale digital penetration of the business

Plan with Internal and external ecosystems stakeholders for minimum downtimes

Leverage the capabilities of the digital marketing team, act as an influencer and a bridge between partners and Paytm

Competitor assessments and keep close tabs on industry trends to ensure own product upgrades in sync with the latest happenings in the marketplace

Skills Required

Experience in the Lending Space / NBFC / Banking Sector in retail / digital

Digital Lending background

Excellent expertise in quantitative and qualitative data analysis

Should have an interest in Digital Lending trends and best practices and abreast with time

Self-reliant, problem solver, result oriented individual.

Why join us:

A collaborative output driven program that brings cohesiveness across businesses through technology.

l Improve the average revenue per use by increasing the cross-sell opportunities.

l A solid 360 feedbacks from your peer teams on your support of their goals.

l Respect, that is earned, not demanded from your peers and manager.

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!