Customer Operations Lead

Customer Operations Lead is responsible for service delivery, technical presentations, and consultative support to global accounts in the Hospitality industry. Must have in-depth knowledge of the industry, technologies, and customer satisfaction methodologies.

Requirements

• Service Delivery responsibilities for selected major global account
• Perform in-depth and high-level technical presentations for customers, partners, and prospects
• Provide consultative support to other COL's in other areas of the business
• Mentor other COL's in the assigned territory
• Proactively plan to prevent issues that shorten time to revenue and affect future opportunities through the account teams and appropriate organisations
• Work closely with the ESSM to ensure overall global framework & customer strategy is maintained
• Yield maximum product and services revenue from each account while driving customer satisfaction
• Strong project management leadership and resource tracking techniques
• Excellent customer facing written and verbal communication, listening, negotiation and presentation skills
• Technical knowledge and consultative skills that are above reproach
• Ability to understand complex technical and the ability to solve the problem or solicit the required resources
• Ability to train other members of the team and act as a mentor as required
• Ability to lead and collaborate with specialised cross-functional team, assign tasks and provide direction with little to no supervision
• Demonstrated ability to implement, drive and track projects

Benefits

• Good benefits, but not specified

Originally posted on Himalayas