Scheduling Coordinator/Dispatcher (Hybrid)

About the position At Hanna Interpreting Services, we deliver more than just words. Are you ready to embark on an exhilarating journey with our rapidly growing team? Are you passionate about creating a more inclusive and accessible world? If so, we have an exciting opportunity for you to join our dynamic team as an Interpreter Scheduling Coordinator and Dispatcher! In 13 years, Hanna has grown from a start-up company to an industry leader in the interpretation and translation space. We were recently listed as a ‘Top 100 Language Service Provider in the World' by Nimdzi Insights, Slator.com, and CSA Research, as well as nominated for “Best Overall Company,” “Best Customer Service,” and “Best Community Impact” in the 2023 BizX Awards. But we are not done yet! We are seeking an Interpreter Scheduling Coordinator and Dispatcher to join us in breaking down barriers and shaping a world where communication knows no boundaries! As an Interpreter Coordinator and Dispatcher, you will be working with our network of interpreters to schedule and dispatch interpreters for in-person, video, and telephone interpretation jobs. Days are filled with scheduling, phone calls, emails, texts, negotiating, problem solving, and critical thinking. We service a high volume of interpreting jobs each day, so you will be busy and the day will fly by. A successful Interpreter Coordinator and Dispatcher is cool under pressure and welcomes a challenging day. If you prefer to work in a quiet and/or slower pace, this position is not the right fit. Our coordinators are a fun group, because they love what they do, why they do it, and who they do it with! Why Join Us: Rapid Growth: We are experiencing exponential growth, and joining us at this stage means you'll be an integral part of our success story. Your contributions will directly impact our expansion and global outreach. Impactful Work: As an Interpreter Coordinator and Dispatcher, you will be at the forefront of connecting people, cultures, and businesses around the world. Your role will make a tangible difference in breaking down language barriers and fostering understanding. Collaborative Environment: We believe in the power of teamwork. You'll work closely with a supportive and passionate group of professionals who share your enthusiasm for languages and communication. Innovation and Technology: Embracing cutting-edge language technology, we constantly strive to improve our services. You'll have the chance to leverage advanced tools and platforms to streamline processes and enhance the interpreter experience.

Career Growth

Opportunities: As part of our fast-paced and evolving team, you'll have access to continuous learning and professional development resources. We believe in empowering our employees to achieve their full potential.

Responsibilities

• Manage a team of skilled interpreters, maintaining their schedules, ensuring their readiness for assignments, and supporting them throughout the process.

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• Efficiently assign interpreters to appointments based on their expertise, location, and availability while juggling time-sensitive demands.

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• Liaise with clients to understand their language service needs and ensure a smooth interpretation process, while providing exceptional customer service.

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• Tackle logistical challenges head-on, adapting to last-minute changes and ensuring that all parties are well-informed and comfortable with the revised arrangements.

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• Collaborate with internal teams to identify areas for process optimization and contribute to the enhancement of our interpreter coordination and dispatch systems.

Requirements

• Strong organizational skills with the ability to multitask and thrive in a fast-paced environment.

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• Exceptional communication and interpersonal abilities to interact effectively with interpreters, clients, and internal teams.

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• Adaptability and composure under pressure, ensuring a high level of professionalism in all situations.

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• A passion for languages, cross-cultural understanding, and an eagerness to make a positive impact.

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• Previous experience in interpreter coordination, dispatch, or related fields is a plus, but not mandatory for candidates with the right attitude and aptitude.

Nice-to-haves

Benefits

• Health Insurance

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• Vision & Dental

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• Life Insurance

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• 401k w/ 4% match

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• Vacation time

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• Sick Leave

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• Paid Holidays

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• Paid Half-Day on birthdays

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• Lunch provided on birthdays

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• Full-access to Snack Bar

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• Breakfast provided for onsite staff every Friday

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