Seasonal Remote General Clerk II - Patient Telephone Operations Center (PTOC)

Join our team at Serco as a Seasonal Remote General Clerk II - PTOC, where you will play a vital role in supporting the Centers of Medicare & Medicaid Services. As a key member of our team, you will assist individuals through outbound phone calls, maintain detailed records, and provide exceptional customer service to help consumers navigate health care verification issues. This is a unique opportunity to make a positive impact on the lives of Americans while working remotely and enjoying a competitive hourly rate of $17.20 plus $4.93/hour Health & Welfare.

Key Responsibilities:

• Provide outstanding customer service through outbound and inbound telephone calls, utilizing English and Spanish speaking skills
• Maintain accurate and detailed records, including data entry and retrieval, and perform arithmetical computations
• Conduct outbound telephone calls to support consumers with health care verification issues
• Receive coaching and feedback, and implement changes to improve performance and quality
• Participate in internal training and certification programs to ensure compliance with service requirements
• Work effectively in a team environment, demonstrating flexibility and adaptability in a fast-paced setting
• Perform additional duties as assigned, with a focus on meeting production and quality standards

Requirements:

• High school diploma or equivalent required
• 6 months of experience in a similar role, with clerical and customer service skills
• Reliable internet connectivity and ability to pass a background check and drug screen

Nice-to-Haves:

• Prior experience with data entry, typing, and outbound telephone calls
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
• Ability to multitask using two computer screens and navigate multiple software programs
• Effective communication skills and ability to maintain confidential and sensitive information

What We Offer:

• Competitive hourly rate of $17.20 plus $4.93/hour Health & Welfare
• Opportunity for seasonal employees to become full-time based on performance and position availability

Ready to make a difference? Apply Now! or Apply to this Job to join our team as a Seasonal Remote General Clerk II - PTOC. You can also Apply To This Job directly.