Join Our LATAM Team: Customer Support Specialist (Fully Remote)

Position Highlights:

• Compensation: Competitive salary in EUR/USD
• Start Date: Immediate openings available
• Location: Fully remote (LATAM team)
• Company: Lodgify, a fast-growing vacation rental industry leader
• Position: Customer Support Specialist

About Us:

Lodgify is a pioneering vacation rental software company that has raised $30M to drive innovation in the industry. Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We're an international team of over 350 people from more than 60 different nationalities, founded in Barcelona.

Job Summary:

We're seeking a skilled Customer Support Specialist to join our fully remote LATAM team! As a Customer Support Specialist, you'll be the face of Lodgify, providing top-tier support to customers via phone, email, or chat. You'll become a product expert, guiding customers in setting up their accommodation websites and growing their vacation rental businesses.

Key Responsibilities:

• Provide exceptional support to customers, ensuring prompt issue resolution and high satisfaction
• Troubleshoot and solve general technical issues related to the Lodgify platform
• Report customer feedback and issues to relevant teams and follow up as needed
• Identify and document software bugs or issues for continuous improvement

Ideal Candidate:

• Experience in technical customer support or a similar role
• Strong English communication skills (verbal and written)
• Patience, attention to detail, and logical problem-solving approach
• Excellent troubleshooting skills and ability to diagnose technical issues
• Ability to work independently in a fast-paced environment
• Positive attitude and strong sense of responsibility
• Experience with CRM and customer support tools (e.g., Zendesk, Intercom, Freshdesk)
• Experience in the travel or hospitality industry is a plus!

What We Offer:

• Freedom to work from home
• Competitive salary in EUR/USD
• Expense coverage for computers and gadgets
• Great culture and working environment with an international team
• Travel to our yearly team-building events at company's expense
• Boost your earning potential with our referral program
• Endless opportunities for growth and development
• Fun virtual team activities to spice up your remote work routine

Ready to Join Our Team?

Apply now and become a vital part of our success story! All applications and CVs must be submitted in English.