Clinical Applications Training Advisor

We are seeking a highly skilled and experienced Clinical Applications Training Advisor to join our team. As a knowledgeable EHR consultant, trainer, educator, and evaluator, you will play a critical role in supporting and training end-users on clinical systems functionality and workflows, ensuring optimal use of clinical technology to achieve system-wide strategic priorities.

Reporting to the Clinical Applications Training Manager, you will be responsible for developing and implementing comprehensive training plans, providing input into workflow development, and conducting end-user training on new clinical applications. You will also serve as a resource for our super user group and workforce, partnering with them to provide post-go-live end-user training and support.

Key Responsibilities:

• Develop and implement training plans for clinical applications, including the Care Management Platform
• Provide input into workflow development and related processes for new platforms
• Conduct usability testing of clinical application workflows
• Deliver end-user training on new clinical applications, including the Care Management Platform
• Develop and maintain training curricula, calendars, and materials, including distance-learning modules for our learning management system (LMS)
• Assess training needs and opportunities for internal and external end-users
• Collaborate with managers and supervisors to develop remedial training plans for staff
• Develop post-training evaluations to ensure end-user understanding and competence
• Interact with vendor training resources as necessary
• Participate in prioritizing and communicating changes requested for the system
• Work with our EHR Implementation Team to coordinate software updates and changes for users and plan appropriate training

Requirements:

• Associate degree or equivalent experience, with a Bachelor's degree in a related field preferred
• Successful completion of eCW credentialed training program
• 2-4 years of experience in a healthcare environment, with prior classroom training experience strongly preferred
• Knowledge and understanding of adult learning styles and excellent verbal and written communication skills
• Demonstrated ability to quickly learn new technology and applications, with basic technical troubleshooting skills
• Motivated by our mission-driven principles, with excellent customer service communication skills and the ability to work calmly and constructively under pressure

What We Offer:

At Commonwealth Care Alliance, we offer a competitive salary and benefits package, as well as the opportunity to work with a mission-driven organization that is dedicated to delivering high-quality healthcare services to individuals with significant needs.

About Us:

Commonwealth Care Alliance is a mission-driven healthcare services organization that offers high-quality health plans and care delivery programs designed for individuals with the most significant needs. We serve over 100,000 individuals across Massachusetts, Rhode Island, Michigan, and California, and our unique model of uncommon care has achieved an unparalleled track record of improved health and quality outcomes and lower costs of care.