Technical Program Manager, AWS Training & Certification

AWS Training & Certification is seeking an innovative, customer-obsessed Technical Program Manager to own the scaling of a content crowdsourcing and aggregation program. The Technical Program Manager (TPM), is responsible for setting objectives, analyzing data, and driving programmatic improvements quantified by metrics. In this role, you'll oversee multiple concurrent technical projects, create quarterly roadmaps, and manage complex cross-team dependencies. You'll work closely with a variety of technical stakeholders, including architects, product managers, and developers, to define and prioritize requirements, identify / escalate / mitigate risks, contribute to technical decisions, and accelerate program velocity. You will drive program execution using established frameworks and methodologies, developing and maintaining comprehensive technical documentation to ensure smooth delivery and adoption of new tools across partner teams. Success in this role will be measured through a metrics framework that includes on-time delivery, program adoption rates, stakeholder satisfaction scores, scalability improvements, documentation quality, and partner feedback. Key job responsibilities Scope and manage complex technical projects, delivering critical solutions and significant programmatic improvements Partner with stakeholders from across a wide range of teams to define requirements. Ensure program meets challenging business goals and/or shows measurable improvements in efficiency or experience for customers and internal stakeholders. Apply project management best practices to increase team productivity and efficacy. Influence team technical priorities and business strategy through data-driven contributions Make a case for project priorities, resource allocation to achieve a desired business outcome, resolve a program deficiency, or unblock delivery. Proven business communication skills to a wide range of audiences including Directors. About the team Sitting within AWS Training and Certification, Core Curriculum builds and manages the world's most complete, current, and compelling portfolio of cloud training content. Our portfolio comprises 1,000's of learning experiences, covering 100's of discrete AWS services. We build for all levels, from introductory to advanced and support global learners across 22 languages As a content organization, Core Curriculum is in the vanguard of the generative AI revolution with investments in AI and broader technical automation that will massively increase the coverage and reach of our training portfolio, and meet ever-increasing customer expectations of choice and personalization. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Apply tot his job Apply To this Job