Solutions Engineer I (Agenda and Meeting Management)

Your Impact The Agenda and Meeting Management (AMM) Solutions Engineer I Role combines detailed technical knowledge with a dedication to the sales process and customer success. The Solutions Engineer I will support sales productivity, sales enablement, and customer evaluations by collaborating closely with sales teams to highlight how CivicPlus solutions meet customer needs. The Solutions Engineer I is responsible for supporting front-line staff in translating prospect and customer needs into compelling solutions. They will work directly with the Client Success and Sales Organizations and other identified departments to uncover customer needs, demonstrate proof of concepts and other product functionality as well as assist with technical questions and proposals. About CivicPlus At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. What You’ll Do As a Solutions Engineer you will:

• Be the subject matter expert in designated product technology and solutions and represent CivicPlus in Technical and Finalist presentations in partnership with the sales representative.
• Presents technology in selling situations where an overview of the solution is required.
• Work on small to mid-market opportunities in the discovery and demonstration phase of the sales process, with the objective to gain the technical, business, and functional win in the sales cycle.
• Provide product feedback to Lead Solutions Engineers to help influence product roadmap based on market/customer requirements.
• Solicit feedback from clients & internal stakeholders to identify opportunities for improving & expanding service offerings
• Serve as the technical expert to provide guidance on solution configuration, provide technical response to RFPs and prospects, handle technical questions, and manage Knowledge Base resources.
• Create, configure, and run client sandbox environments for qualified proof of concept opportunities.

What We’re Looking For We know that excellent candidates come from diverse backgrounds. Even if you don’t meet 100% of the listed requirements, we encourage you to apply! Preferred Qualifications:

• Bachelor’s degree in fields relating to IT, business or social sciences or comparable experience.
• A strong technical background and an excellent understanding of SaaS software solutions.
• Familiarity with standard web technologies: HTML, CSS, JavaScript, etc.
• Experience in a consultative role with clients, partners, management, and peers
• 1+ years of experience in software delivery, technical marketing, product management, solution consulting or relevant experience.
• 3+ years of experience in local government role preferred. Ideally working in or closely with the Clerk’s office.
• Possess excellent/advanced Microsoft Word, Excel, PowerPoint, and Outlook skills.
• Demonstrated ability to tie business problems to technical solutions and understand technology value propositions.
• Demonstrated ability to manage change, influence key stakeholders, manage expectations, and communicate effectively

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• Self-starter and team player who collaborates well with cross functional teams working toward continual improvement.

Why CivicPlus? This role offers:

• Connect directly with customers to showcase our products through live demos.
• Act as a trusted partner for our customers, working directly with our sales team and stakeholders.

Compensation and Benefits

• Estimated Salary Grade Range: $70,300 - $101,300
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
• Potential Variable Pay: Based on set quotas or goals or targets
• Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.

Our Hiring Process

• Introductory call with Talent Acquisition
• Interview with the Hiring Manager
• Panel Interview with CivicPlus team members, including an interview project activity
• Offer

Note: The process may vary slightly depending on the role. Additional Information

• CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.
• This position will remain open until Thursday, September 18th at 4:00 pm CT. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team

Equal Opportunity Commitment CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process. Apply tot his job Apply To this Job