Experienced Full Stack Customer Service Representative – Remote Call Center

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark, a pioneering company dedicated to helping Americans affected by negligence and harm caused by certain medications, medical products, consumer products, and toxins. At blithequark, we're committed to providing hope and support to those who have suffered or lost loved ones due to negligence. Our team of dedicated professionals is driven by a shared mission to make a positive impact on people's lives. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who may be eligible for compensation, providing empathetic support, and guiding them through the process.

Responsibilities:

As a Full Stack Customer Service Representative at blithequark, your primary responsibilities will include:

• Connecting with callers through an automated dialer, with the potential to speak to 40-50 individuals daily, of which 1-5 may qualify for compensation
• Multitasking to efficiently manage multiple windows, listen to callers, and answer questions in a timely and professional manner
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates, as well as meet or exceed sales goals
• Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts as required
• Participating in training and other learning opportunities to expand your knowledge of the position and stay up-to-date on industry developments
• Adhering to all company policies and procedures, including maintaining confidentiality and adhering to data protection protocols
• Assisting with other projects as needed and demonstrating a willingness to adapt to changing priorities
• Self-troubleshooting and problem-solving basic IT issues to ensure seamless operations

This Opportunity is for You If:

* You possess excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner

• You have a proven track record of delivering exceptional customer service, with a strong focus on building rapport and resolving conflicts
• You're a competitive individual who thrives in a performance-based environment, with a strong desire to meet or exceed sales targets
• You're willing to work 40+ hours per week, with a flexible schedule that accommodates the needs of our clients and the demands of the role

Requirements:

To succeed in this role, you'll need to meet the following requirements:

• Reside in the State of Florida or New Jersey
• Possess a quiet, distraction-free workspace with a reliable hardwired desktop or laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
• Have high-speed internet (50Mbps with 100MBps upload minimum) and a reliable noise-cancellation headset wired via USB (average price: $20-$30)
• Demonstrate a strong background in call-center environments and sales-focused roles, with a minimum of 2+ years of phone sales/customer service experience

This Opportunity is Not for You If:

* You're unable to troubleshoot basic technical issues or work independently to resolve problems

• You're unable to commit to working 40+ hours per week, with a flexible schedule that accommodates the needs of our clients and the demands of the role
• You're unable to handle high volumes of calls, including disconnects, wrong numbers, or hang-ups, until you're connected with a viable caller
• You're unable to use problem-solving skills to resolve complex issues or adapt to changing priorities
• You're unable to work the full training period (90 days) or proactively manage appointments, etc., during earned vacation days or outside business hours

Benefits:

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Health Insurance, Vision & Dental Coverage
• Paid Holidays and Paid Time Off (PTO)
• Eligibility for overtime outside of the training period

Hours of Operation:

Our full-time schedule is 40 hours per week, with the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we invite you to join our team at blithequark. Apply now and take the first step towards a rewarding career with a pioneering company dedicated to making a positive impact on people's lives. Apply Job! Apply for this job