Experienced Full Stack Customer Success Manager – Director – Enterprise Technology Customer Success

At blithequark, we're on a mission to empower our customers to achieve their full potential by delivering exceptional value through our cutting-edge solutions. As a key member of our Customer Success team, the Experienced Full Stack Customer Success Manager – Director will play a pivotal role in driving the Success Strategy for our most strategic and sophisticated customers. If you're a seasoned professional with a passion for delivering world-class customer experiences, we want to hear from you.

About blithequark

blithequark is a global leader in the technology industry, renowned for our innovative solutions and commitment to customer satisfaction. With a strong focus on giving back to the community, we've established a 1:1:1 model that has helped us become a leader in philanthropy, culture, and innovation. Our values are at the heart of everything we do, and we're proud to be recognized as one of the World's Most Innovative Companies by Forbes, #1 in PEOPLE's Top 15 Companies that Care, and on Fortune's Change the World list.

Job Summary

As a Customer Success Manager (CSM) at blithequark, you will serve as a named resource and partner for our most strategic and sophisticated customers. You will be responsible for developing and executing a Success Strategy that drives value delivery and product consumption across multiple business units. This role requires a deep understanding of the Salesforce platform, excellent technical knowledge, and the ability to work closely with internal and external teams to provide a unified experience.

Key Responsibilities

• Develop and execute a Success Strategy that drives value delivery and product consumption across multiple business units

• Serve as a trusted advisor to our customers, providing guidance and support to help them achieve their business goals
• Act as a single point of customer accountability, building and maintaining strong, trusted relationships with our customers
• Drive Customer Success Score metrics for customers and handle escalations and red accounts
• Collaborate with internal stakeholders, including the Account Success team and technical stakeholders, to ensure value is delivered through our Signature experience
• Develop relationships with influential customer executives to drive a business unit-level product consumption model over a multi-year contract term
• Articulate the value being derived from our customers' usage of our products and summarize this information to a customer executive level
• May act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers, including global customers with CSMs in multiple geos

Minimum Requirements

• 9+ years of relevant industry expertise in customer success, SaaS platform use, project leadership, technology consulting, and/or solutions architecture

• Knowledge of Salesforce product and platform features, capabilities, and standard methodologies, as well as a good understanding of enterprise architecture principles
• Strong consultative skills, deep curiosity, and proven results working as a trusted advisor to drive business value for customers
• Executive-level interpersonal skills, ability to drive effective conversations at the C-level, and presentation skills with a consistent track record of influence at an executive level
• Ability to facilitate difficult discussions and be adept at handling objections
• Degree or equivalent experience required; experience evaluated based on the strengths needed for the role

Preferred Requirements

• Experience with Salesforce and/or a competing platform

• Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant)
• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy
• Experience working with enterprise-level customers

Our Investment In You

• World-class enablement and on-demand training – check out trailhead.com for a sneak peek!

• Exposure to executive thought leaders with a passion for living our values
• Clear path to promotion with accelerated leadership development programs
• Weekly 1:1 coaching with your leadership
• Fast Ramp mentorship program
• Week-long product bootcamp
• Sandler Sales Training

Volunteer Opportunities

At blithequark, we're committed to giving back to the community. Our 1:1:1 model has helped us become a leader in philanthropy, culture, and innovation. We're proud to be recognized as one of the World's Most Innovative Companies by Forbes, #1 in PEOPLE's Top 15 Companies that Care, and on Fortune's Change the World list.

Benefits

We offer a comprehensive benefits package, including:

• Health benefits
• Financial benefits and perks
• Time off and leave policies
• Parental benefits
• Perks and discounts

Visit salesforcebenefits.com for the full breakdown.

Work Environment

This role is office-flexible, and the expectation is to be in office 3 days per week (Bellevue/Seattle only). We're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' well-being.

How to Apply

If you're a seasoned professional with a passion for delivering world-class customer experiences, we want to hear from you. Apply now to join our team as an Experienced Full Stack Customer Success Manager – Director. Apply Job! Apply for this job