Experienced Healthcare Customer Service Representative - Remote USA
Join arenaflex's award-winning team and ignite your career in a dynamic, global community that values humanity and technology. As a Healthcare Customer Service Representative working remotely, you'll be the spark that brightens days and makes a lasting impact on customers' lives.
About arenaflex
arenaflex is a leading provider of customer experience solutions, helping iconic and hypergrowth brands build engaged, pleased, and profitable customer experiences. With a rich history dating back to 1982, we've been at the forefront of innovation, combining humanity and technology to deliver exceptional customer experiences. Our commitment to diversity, equity, and inclusion has earned us a Great Place to Work certification in the United States, and we're proud to be an equal opportunity employer.
Our Culture
At arenaflex, we believe that our employees are the backbone of our success. We're a community of curious lifelong learners, guided by our company values and driven by a passion for making customers happy. Our inclusive culture and community-minded organization encourage giving back, and we're committed to supporting your career and professional development every step of the way.
What You'll Be Doing
As a Healthcare Customer Service Representative, you'll be the difference between an average and exceptional customer experience. You'll bring your passion and strong product and brand knowledge to recommend upgrades to customers' health plans, conduct research, and provide answers to their general health care benefit and eligibility questions. You'll also assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information, and more.
A Typical Day
* Bring your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
- Conduct research and do outbound calls to provide answers to customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
- Collaborate with team members to resolve customer issues and provide exceptional service
What You Bring to the Role
* 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in
What You Can Expect
* Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
- Access to 1000s of free courses to support your career growth and development
- A supportive team lead and a dynamic, global community that values your contributions
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, to on-going support and development opportunities, we're invested in your growth and success. Our TTEC community is here for you as one dynamic, global family.
About arenaflex
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Equal Opportunity Employer
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
Ready to Join Our Team?
Apply now to become a part of arenaflex's award-winning team and start making a difference in customers' lives. Visit our website to learn more about our company culture, benefits, and career growth opportunities. Apply Job! Apply for this job