IT Support Technician
TÜV SÜD is dedicated to technological progress and safety in society. They are seeking an IT Support Technician to provide technical support for users across the Americas, manage end-user devices, and ensure service continuity while collaborating with the IT team.
Responsibilities
- Provide daily technical support for on-site and remote users across the Americas Region, covering hardware, software, and phone system inquiries
- Manage end-user devices, including setup, rollout, upgrades, and accurate hardware/software inventory tracking
- Identify and resolve security issues promptly, including virus and malware monitoring and the implementation of necessary fixes
- Support IT projects from planning through completion and collaborate with other IT team members to ensure service continuity
- Serve as a subject matter expert for selected internal applications and tools
- Communicate effectively with internal stakeholders, providing timely updates, clear documentation, and professional customer service
- Align local IT requirements with corporate IT strategy, including contributing to budgeting for equipment and maintenance needs
Skills
- 1–3 years of experience in end‑user support within a Microsoft server and multi‑platform environment
- Working knowledge of Windows 10, Microsoft Office, Active Directory, and basic server administration utilities
- Strong analytical and problem‑solving skills with high attention to detail
- Ability to manage multiple tasks, prioritize effectively, and follow through on assignments
- Strong verbal and written communication skills and the ability to document processes clearly
- Self‑motivated approach with the ability to work independently and collaboratively within a team
- Bachelor's degree in Computer Science or a related field
- Experience with cabling systems, Vonage, Bomgar Remote Support tools, or help desk ticketing systems
- Experience providing IT support across multiple sites or regions
- Experience supporting hardware installations or endpoint equipment rollouts
Benefits
- 401(k) plan with employer match
- Up to 12 weeks of paid parental leave for birthing parents and 2 weeks for other parents
- Health plans (medical, dental, and vision)
- Life insurance and disability
- Generous paid time off
Company Overview