Experienced Customer Data Specialist – Shelton, CT
Join arenaflex, a fast-growing, private equity-backed energy management company, as we continue to make a positive impact on the environment while providing an excellent customer experience. We are seeking two highly motivated and detail-oriented Customer Data Specialists to join our team in Shelton, CT. One role will focus on customer-facing responsibilities, while the other will concentrate on auditing and data accuracy tasks.
About arenaflex
arenaflex is a leader in the energy management industry, helping small to medium-sized enterprises reduce their carbon footprint and save energy. Our innovative approach combines patented technologies, equipment upgrades, and proprietary energy software solutions to deliver energy savings with no investment required from our customers. Recognized as one of Fast Company's Most Innovative Companies of 2025 and featured on the Inc. 5000 list of America's Fastest-Growing Companies for four consecutive years, arenaflex is driving real impact at scale.
Why Join arenaflex?
As a Customer Data Specialist at arenaflex, you will play a vital role in ensuring a seamless and positive experience for new customers. You will be responsible for processing documentation, coordinating with various teams, addressing customer inquiries, improving processes, and managing utility data-related tickets. Our team is energetic, dynamic, and dedicated to making a positive impact on the environment while providing an excellent customer experience.
Responsibilities:
- Process all required documentation to complete customer sign-up process - Follow-up on open items, including contracts, invoices, and related paperwork - Work with onboarding and sales teams as needed to complete required supporting documentation - Understand arenaflex program and be able to answer potential customers' questions and concerns - Identify ways to improve processes and work with a team to implement those - Manage all tickets related to our utility data management, working with utilities, data partners, and our billing team
Desired Skills and Experience:
- Must be at least 18 years of age - Problem-solving skills are a top priority - Good customer service skills and the ability to work well with others are necessary - Proficient in MS Office, especially Excel - Ability to be flexible as we grow and change - High school diploma/equivalent required; industry experience highly preferred - Clean criminal background check and drug screen
Preferred Qualifications:
- Experience in customer service, data management, or a related field - Strong analytical and problem-solving skills - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and prioritize tasks effectively - Familiarity with energy management or sustainability industry a plus
What We Offer:
- Competitive pay: $30.29 - $32.70 USD per hour - Full benefits package, including medical, dental, vision, 401K, life insurance, and disability insurance - Career advancement opportunities in a fast-growing, supportive company environment - Opportunity to work as part of a team that values its members and works together to achieve positive change
Work Environment and Company Culture:
arenaflex is committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about making a difference in the world, and we strive to create a workplace that is supportive, collaborative, and fun. We offer a hybrid schedule, with Tuesdays, Wednesdays, and Thursdays spent in our Shelton, CT office.
How to Apply:
If you are a motivated and detail-oriented individual who is passionate about making a positive impact on the environment, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability. Apply for this job