Experienced Customer Service Coordinator – Airline Operations and Customer Experience

Are you ready to embark on a thrilling career journey with a world-renowned airline, where you'll have the opportunity to travel the globe, develop your skills, and become the best version of yourself? Look no further than arenaflex, where we're passionate about delivering exceptional customer experiences and providing our team members with the tools and support they need to succeed. At arenaflex, we're not just an airline – we're a family of dedicated professionals who are committed to making a difference in the lives of our customers and each other. As a Customer Service Coordinator, you'll play a vital role in ensuring that our passengers receive the highest level of service, from check-in to departure. With a starting pay of $22.64 per hour, you'll have the opportunity to grow your career, develop new skills, and enjoy a range of benefits that will make your work-life balance a breeze.

Why You'll Love This Job

As a Customer Service Coordinator, you'll be the face of arenaflex, interacting with customers in a courteous, efficient, friendly, and professional manner. Your responsibilities will include:

• Promoting and selling air travel to the traveling public or freight forwarders
• Providing assistance with passenger check-in and cargo acceptance
• Interpreting government rules and requirements for domestic and international travel or cargo shipments
• Meeting and dispatching aircraft within established times
• Providing assistance to distressed passengers and customers
• Protecting company property and revenue
• Providing for safe travel
• Possessing the physical ability and dexterity to use motor skills to perform various job-related tasks
• Using organizational skills to perform multiple tasks within a limited time period
• Being self-motivated and requiring minimal supervision
• Responding and assisting during security and emergency situations
• Following internal/external policies and procedures
• May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
• Responsible for the overall performance within work area and may be required to lead and direct the work of other employees
• May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions

All You'll Need for Success

To succeed in this role, you'll need to possess the following minimum qualifications:

• High school diploma or GED
• Read, write, fluently speak and understand the English language
• Bilingual language skills required in some locations
• Applicable valid driver's license as required by local authorities
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Ability to work irregular and/or extended hours, including weekends and holidays
• Must report to work on a regular and timely basis

What You'll Get

As a valued member of the arenaflex team, you'll enjoy a range of benefits that will make your work-life balance a breeze. These include:

• Travel Perks: With access to over 365 destinations on more than 6,800 daily flights, you'll have the opportunity to explore the world and enjoy travel perks with your family and friends.
• Health Benefits: From day one, you'll have access to comprehensive health, dental, prescription, and vision benefits, as well as virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: Our wellness programs provide you with the tools, resources, and support you need to be the best version of yourself.
• 401(k) Program: Available upon hire, our 401(k) program offers employer contributions to help you save for your future.
• Additional Benefits: Enjoy a range of additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Feel Free to Be Yourself at Arenaflex

At arenaflex, we're committed to creating an inclusive work environment that celebrates diversity and promotes equality. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment that meets and exceeds the needs of our diverse world.

Join the Arenaflex Family Today

If you're ready to embark on a thrilling career journey with a world-renowned airline, where you'll have the opportunity to travel the globe, develop your skills, and become the best version of yourself, apply now to become a Customer Service Coordinator at arenaflex. Apply for this job