IT Service Desk Technician I

24 Hour Home Care is part of the TEAM Services Group family of companies, which provides home and personal care services across the United States. They are seeking an IT Service Desk Technician I to deliver on-site and remote technical support, troubleshoot IT issues, and coordinate with Managed Service Providers to ensure smooth technology operations.

Responsibilities

• Travel to office locations to provide hands-on technical support as needed, including office relocations, new setups, and closures
• Troubleshoot and resolve IT issues including computer break fixes, hardware/software support, administrative housekeeping, and tracking inventory of devices and systems
• Help coordinate IT logistics related to support tickets and projects
• Help conduct a comprehensive audit of IT equipment across the organization and help establish and maintain a tracking system for the return, replacement, and setup of all devices
• Help with daily IT operations to ensure systems are stable and secure
• Respond to IT service requests via phone, email, or in person, ensuring timely escalation and resolution
• Diagnose and troubleshoot hardware, software, and network issues, escalating complex problems to senior technicians or MSPs when needed
• Assist with onboarding and offboarding, including account setup, equipment configuration, and employee orientation
• Set up workstations, laptops, and mobile devices, and manage inventory for new and existing employees
• Track and maintain hardware and software inventory across multiple brands
• Create and maintain knowledge base articles and technical documentation to streamline processes and improve efficiency
• Support end users with technical issues and provide regular training to staff
• Provide administrative support to TEAM Services Group, including managing email correspondence, handling ad hoc requests, and assisting with day-to-day operational tasks
• Serve as the technical support liaison between the company and Managed Service Providers (MSPs) for smooth service delivery
• Support local brands in collaborating with the MSP, ensuring effective communication and coordination
• Maintain relationships with IT vendors and Internet Service Providers (ISPs), helping with contract renewals, licensing, documentation, and account consolidation
• Support and assist with maintaining company systems and coordinate any necessary updates or troubleshooting

Skills

• 1-2 years of helpdesk or technical support experience
• General systems maintenance/administration experience
• Experience with ticketing systems and inventory management
• CompTIA A+ certificate or equivalent experience with hardware
• Basic understanding of networking concepts (LAN, WAN, VPN, DNS, firewalls)
• Proficiency in Microsoft Office Suite – Outlook, Word, Excel, Teams, etc
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
• Strong organizational skills with the ability to prioritize and manage multiple tasks independently in a fast-paced environment
• Collaborative leadership qualities with the ability to work independently and as part of a team
• Excellent problem-solving skills
• Network+
• Security+
• Basic familiarity with Remote Monitoring and Management (RMM) tools such as ConnectWise, Go To, N-Able, Datto, etc
• Experience with ticketing systems like ZohoDesk, ZenDesk, Jira, etc
• Proficiency in Audio Video setup for conference rooms

Benefits

• Company-sponsored medical, dental, and vision plan for employees and their dependents
• 401(k) participation after 3 months of continuous service
• Wellness program
• Learning development program
• Life insurance
• Long-term disability coverage
• Charitable contribution matching
• Volunteer time off
• Employee assistance program
• Accrued vacation time and sick time
• TEAM recognizes 12 paid federal holidays

Company Overview

Company H1B Sponsorship