[Remote] Knowledge and Content Manager
Note: The job is a remote job and is open to candidates in USA. Bering Straits Native Corporation (BSNC) Government Services is a holding company that oversees subsidiaries providing services to government clients. They are seeking a Knowledge and Content Manager to govern business development content repositories, maintain SharePoint sites, enforce content management procedures, and train users on knowledge management best practices.
Responsibilities
- Own and govern all Business Development/proposal content repositories, ensuring accuracy, usability, and controlled access across the company
- Architect, configure, and maintain the Business Development SharePoint site, lists, libraries, permissions, and views; integrate with Microsoft Teams
- Establish and enforce taxonomy, metadata, naming conventions, and Standard Operating Procedures for content creation, tagging, storage, and lifecycle management
- Build and maintain centralized libraries for:
- Proposal boilerplate and corporate/subsidiary information
- Past performance (projects, Contractor Performance Assessment Reports, metrics, relevance)
- Resumes and staffing content
- Requests for Information, Sources Sought responses, proposal archive
- Marketing materials, graphics, photos, and visual assets
- Proposal debriefs and lessons learned
- Serve as functional lead for AI tools to enable content reuse, past performance relevancy determination, and proposal development support
- Develop prompts, templates, and workflows that ensure AI outputs are accurate, compliant, and aligned with corporate voice and win themes
- Train and support Business Development, Capture, Proposal, and Operations users on SharePoint, Teams, and AI tools; drive adoption of Knowledge Management best practices
- Partner with Business Development stakeholders to identify and reuse high value content for new opportunities
- Implement metrics/dashboards to monitor repository health, content freshness, and reuse, and lead regular content cleanup and refresh cycles
Skills
- Bachelor's degree in Knowledge Management, Information Systems, Library/Information Science, Business, Communications, English, or a related field (or equivalent experience)
- 5–7 years of experience in a federal government contracting environment supporting Business Development, Capture, Proposal Management, or Knowledge/Content Management
- Minimum 3 years of hands‑on experience configuring and maintaining SharePoint Online sites, lists, and libraries
- Demonstrated expertise in SharePoint Online: site design, lists/libraries, metadata, content types, and permissions
- Hands on experience with Microsoft 365, especially Microsoft Teams for collaboration on opportunities and proposals
- Strong understanding of federal RFPs, RFIs, Sources Sought, evaluation criteria, and proposal structures
- Experience with AI tools for proposals/content management to support content reuse and past performance relevancy
- Proven ability to document and implement processes, SOPs, and governance for content and knowledge management
- Excellent organization, attention to detail, and communication skills; comfortable working with cross functional stakeholders under deadline
- Working knowledge of federal government contracting and procurement processes (RFI, Sources Sought, RFP, evaluation criteria, debriefs)
- Knowledge of proposal development lifecycles (BD, capture, proposal, post‑award) and standard proposal structures (management, technical, staffing, past performance, price volumes)
- Strong understanding of SharePoint Online capabilities, including sites, subsites, lists, libraries, permissions, views, content types, and workflows
- Knowledge of Microsoft 365 collaboration tools, particularly Microsoft Teams, OneDrive, and related Office applications (Word, Excel, PowerPoint)
- Familiarity with knowledge management principles (taxonomy, metadata, information architecture, content lifecycle, version control, governance)
- Understanding of AI‑enabled content management and search tools and their application to proposal content reuse and past performance relevancy
- Knowledge of core Business Development/proposal content types: boilerplate, resumes, past performance, CPARs, PPQs, marketing collateral, graphics/photos, and lessons learned
- Basic understanding of multiple federal service lines such as Base Operations, Construction, Environmental, Logistics, Security, and IT, and how these influence proposal content
- Strong customer‑service orientation toward internal clients (Business Development, capture, proposal, operations)
- Demonstrated commitment to continuous improvement, proactively identifying opportunities to streamline processes
- Change‑agent mindset with willingness to drive adoption of new tools and methods
- Collaborative and team‑oriented approach; comfortable working across organizational boundaries
- Curiosity and proactive learning orientation toward AI, knowledge management, and proposal best practices
- Familiarity with Shipley or similar BD/capture/proposal methodologies and their implications for content structure and reuse
- Experience implementing metadata models, taxonomies, and information architecture for BD/proposal repositories
- Proficiency with Power BI, Excel, or similar tools to build dashboards and metrics related to content usage and performance
Company Overview