[Remote] Senior Cloud Operations Engineer

Note: The job is a remote job and is open to candidates in USA. Loftware is a global leader in enterprise labeling and packaging, providing cloud-based solutions for businesses. They are seeking a Senior Cloud Operations Engineer to join their 24x7 Cloud Operations Team, responsible for building, maintaining, and troubleshooting customer environments across various cloud platforms.

Responsibilities

• Own and enhance monitoring, observability, and alerting frameworks across AWS, Azure, and other platforms
• Define SLIs/SLOs and drive continuous reliability improvements
• Architect and maintain scalable, reusable IaC solutions using Terraform, Terragrunt, and Ansible
• Champion automation-first approaches to eliminate manual operational tasks
• Design and enforce cloud security best practices, governance, and compliance standards
• Lead vulnerability assessments and remediation strategies across environments
• Design and implement disaster recovery (DR), backup strategies, and high availability architectures
• Lead incident response, root cause analysis (RCA), and postmortem reviews with actionable improvements
• Partner closely with Engineering, QA, and Product teams to improve system architecture and application performance
• Influence design decisions to enhance scalability, resilience, and operational efficiency
• Design and manage complex networking setups including VPNs, Direct Connect, Transit Gateways, and hybrid connectivity
• Identify bottlenecks and lead initiatives to optimize system performance and cost efficiency
• Mentor junior engineers and contribute to team skill development
• Define and promote best practices across cloud operations
• Participate in and lead on-call rotations
• Act as escalation point for critical incidents and ensure rapid resolution

Skills

• 8+ years of relevant experience in cloud operations, SRE, or infrastructure engineering
• Strong expertise in AWS and/or Azure
• Deep experience with Linux and/or Windows server environments
• Proven experience leading operational initiatives in production environments
• Strong communication skills in English (written and verbal)
• Database: PostgreSQL Microsoft SQL Server
• Scripting: Python, Java, Bash, .NET/C#, Powershell
• IAC and Automation: Terraform, Terragrunt, Ansible, Rundeck, Jenkins
• Cloud networking concepts: VPN, direct connect, transit gateways
• Container Technologies: Docker, Kubernetes
• Cloud-native technologies: RDS, Microservices, Serverless computing

Benefits

• Visa sponsorship is not available for this role.
• Hybrid
• Remote (U.S.-based candidates working EST hours
• We offer comprehensive training to all employees and place an emphasis on employee development.
• We are an equal opportunities employer.
• We invest in our employees to inspire confidence and help everyone realize their full potential.

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