[Remote] Strategic Operations Lead

Note: The job is a remote job and is open to candidates in USA. Owner.com is an AI-native system designed to help local business owners succeed, particularly in the restaurant sector. The Strategic Operations Lead will be responsible for driving high-impact, cross-functional initiatives and supporting company-wide objectives to ensure alignment and effective execution of goals.

Responsibilities

• Identify and lead the highest-leverage projects that are too new or complex to have a natural owner within the business
• You’ll spin up and own strategic initiatives or functional areas that require urgent focus or long-term incubation—driving execution and impact where the company needs it most
• Partner closely with the COO and Chief of Staff to ensure alignment and delivery of company-level objectives
• You’ll help manage the operating cadences that keep the business on track for our ambitious goals, and you’ll lead projects to course correction where needed
• Launch and lead critical, zero-to-one initiatives across the business: standing up pilots, solving cross-functional gaps, or incubating functions that don’t yet exist
• Support key projects to 'finish the swing' with quality and deliver the anticipated impact
• Investigate and identify underserved / unfinished areas for high leverage project work through analytics and qualitative investigation
• Support the COO and Chief of Staff to execute the annual operating plan through supporting operating rhythms, uncovering areas of concern, and helping functional leaders correct course
• Act as an owner of this business pushing the needle on strategy and priorities

Skills

• 5-7 years of experience working across Management Consulting, Strategy, or Operations
• Proven track record - you've owned business-critical programs and launched 0-to-1 initiatives in high-paced environments
• An extreme bias-to-action - you attack every problem you spot full speed when others would still be having meetings about it and you take pride in the quality of your work
• Strong analytical chops - nothing can stand between you and getting a solution stood up whether it's a back-of-the-envelope model in excel or an AI-powered data pipeline in SQL/python (it doesn't have to look pretty, but you can't be scared to try)
• An innate problem-solver - you thrive in ambiguity and excel at identifying and structuring problems, distilling complexity, and getting to action
• A strong communicator - you can coordinate stakeholders across functions, align resources, surface risks, and keep teams rowing in the same direction
• Bonus for experience working on hard operational problems i.e. supply chain, logistics, pricing, etc

Benefits

• A generous pre-IPO equity package
• Comprehensive health coverage
• Remote-first workplace
• Unlimited PTO - plus extra fun perks!

Company Overview