Remote Order Entry Coordinator – Customer Service Operations & Data Management Specialist (Full-Time, 100% Remote at arenaflex)

About arenaflex: Where Precision Meets Purpose

arenaflex is a forward-thinking operations and service solutions company dedicated to helping businesses streamline their customer service workflows, optimize order processing, and deliver exceptional client experiences. Operating fully remotely, arenaflex brings together talented professionals from across the country who share a common commitment to accuracy, efficiency, and continuous improvement. Our culture is built on collaboration, accountability, and the belief that every detail matters. When you join arenaflex, you become part of a dynamic team that values your expertise, encourages professional development, and empowers you to make a meaningful impact every single day.

The service industry is evolving rapidly, and arenaflex is at the forefront of that transformation. We partner with multiple branch locations and field service operations to ensure that every customer service order is processed with the highest level of precision. If you are a detail-oriented professional who thrives in a fast-paced remote environment and takes pride in delivering error-free work, arenaflex has the perfect opportunity for you.

Position Overview

We are seeking a highly motivated and meticulous Remote Order Entry Coordinator to join our expanding operations team. In this full-time, 100% remote role, you will be responsible for accurately entering customer service orders, jobs, and contracts into arenaflex's proprietary service software platform. Beyond data entry, you will play a critical role in verifying the accuracy of each service order, ensuring compliance with internal procedures, and collaborating with cross-functional teams to guarantee that every job is ready for execution in a timely and efficient manner.

This position requires someone who can balance multiple priorities, exercise sound judgment, and maintain a high standard of quality across multiple branch locations. The ideal candidate is a self-starter with strong analytical skills, excellent communication abilities, and a passion for operational excellence.

Key Responsibilities

• Review approved quotes returned by customers for accuracy, exercising discretion and judgment in assessing their validity before processing.
• Set up new customer contracts in Service Trade based on approved quotes, ensuring all data fields are correctly populated.
• Assign service lines to contracts as required, following established protocols and customer-specific requirements.
• Review repair quotes and ensure jobs are assigned to the appropriate job codes, categories, and operational workflows.
• Verify customer tax status and contract details, ensuring accuracy and full compliance with applicable tax regulations.
• Assign applicable customer assets as needed for each job, maintaining proper asset tracking and documentation.
• Assign customer labor contracts to jobs, strictly abiding by appropriate labor allocation agreements and staffing guidelines.
• Collaborate proactively with the sales team to request required documentation and resolve any discrepancies in customer records.
• Adhere to standard operating procedures (SOPs) to ensure all data is entered with consistency and in compliance with approved standard practices.
• Support multiple branch locations by managing order entry tasks efficiently and maintaining organized records for each location.
• Identify process improvement opportunities and communicate recommendations to leadership for enhanced operational efficiency.
• Perform other duties as assigned to support the broader operations and customer service goals of arenaflex.

Essential Qualifications

• High School Diploma or GED is required.
• 3–5 years of professional experience in office administration, data entry, customer service, or a related field.
• Proficient knowledge of accounting processes, including invoicing, contract setup, and tax verification.
• Advanced proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Strong verbal and written communication skills, with the ability to interact professionally with internal teams and external customers.
• Excellent written and spoken English language skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Solid organizational skills with the ability to prioritize and manage multiple competing priorities in a remote setting.
• Demonstrated documentation and data entry skills with a track record of accuracy.
• Ability and enthusiasm to learn quickly and adapt to new systems and processes.
• Self-motivated, high-energy, independent worker who also functions effectively as a strong team member.
• Ability to focus on problem resolution rather than just problem identification, with creativity and critical thinking as core strengths.

Preferred Qualifications

• An Associate degree in Business, Supply Chain Management, or a related discipline is highly desirable.
• A Bachelor's degree or equivalent related experience is a strong plus.
• Hands-on experience with JD Edwards Enterprise One and Service Trade software platforms.
• Prior experience in the service-related industry, particularly in field service operations or commercial service environments.
• Familiarity with multi-branch operations and the ability to manage workflows across geographically dispersed teams.

Skills and Competencies for Success at arenaflex

Success in this role requires a unique blend of technical proficiency, analytical thinking, and interpersonal capability. At arenaflex, we look for professionals who can navigate complex data systems while maintaining a customer-first mindset. You should be comfortable working independently in a remote environment, managing your time effectively, and communicating proactively with team members across multiple locations. A keen eye for detail, combined with the ability to see the bigger picture, will set you apart as an exceptional Order Entry Coordinator.

Career Growth and Learning Opportunities

At arenaflex, we believe in investing in our people. When you join our team, you gain access to ongoing training, mentorship, and professional development resources designed to help you grow your career. Whether you aspire to advance into operations management, quality assurance, or business analysis, arenaflex provides a clear pathway for upward mobility. Our commitment to internal promotion means that your contributions today can shape your leadership opportunities tomorrow. You will have the chance to deepen your expertise in service industry software, expand your knowledge of accounting and compliance, and develop cross-functional skills that are highly transferable across the operations landscape.

Work Environment and Company Culture

arenaflex is proud to be a 100% remote employer, offering our team members the flexibility to work from the comfort of their own homes while staying connected through collaborative digital tools, regular video meetings, and a supportive team culture. We understand that productivity flourishes when employees have the autonomy to design their own work environment. Our culture is built on mutual respect, open communication, and a shared dedication to excellence. We celebrate diversity, encourage innovation, and foster an inclusive atmosphere where every voice is heard and valued.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package commensurate with experience and qualifications. Full-time employees enjoy a comprehensive benefits portfolio that may include:

• Health, dental, and vision insurance options
• Paid time off and holiday pay
• Retirement savings plan with company match
• Professional development reimbursement
• Flexible scheduling within core business hours
• Remote work setup support and equipment stipend
• Performance-based bonuses and recognition programs
• Employee wellness initiatives and mental health support

Why You Should Apply to arenaflex

If you are a detail-driven professional with a passion for accuracy, a knack for problem-solving, and a desire to work with a company that truly values its people, arenaflex is the place for you. This is more than just a data entry job — it is an opportunity to become a vital part of a growing organization that is reshaping how service operations are managed. You will work with cutting-edge software platforms, collaborate with talented professionals across the country, and contribute to meaningful work that directly impacts customer satisfaction and business success.

Don't miss your chance to join a company that recognizes your potential and rewards your dedication. Apply today and take the next step in your career with arenaflex. We are excited to welcome a new Order Entry Coordinator who is ready to make a difference, one accurately entered order at a time.