[Remote] Staff Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. The Staff Technical Account Manager is responsible for building and maintaining post-sales relationships with strategic customers, particularly in U.S. Military accounts, and ensuring they achieve their Zero Trust goals with Illumio’s solutions.

Responsibilities

• Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on mission and operational outcomes
• Provide project leadership, coordination, and architectural guidance for the customer’s cybersecurity, Zero Trust, and Illumio product initiatives in DoD/Military environments (Air Force preferred)
• Lead and drive challenging requests across simultaneous client engagements, coordinating across customer stakeholders and internal Illumio teams
• Provide clear and constructive product feedback to Illumio Product Management teams based on military mission use-cases, operational constraints, and requirements
• Understand the customer’s high-level business and mission challenges while functioning as an advisory resource for best practices and driving adoption of Illumio solutions
• Perform health checks, document findings, and provide best-practice recommendations
• Be a customer advocate within Illumio to ensure escalations are resolved in a timely fashion
• Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience
• Collect metrics and develop reports that illustrate program health and progress (adoption, outcomes, risk reduction, and operational readiness)
• Although this is a home-office based position, applicants must be able to travel ~30% for customer visits

Skills

• Knowledge of cybersecurity industry products, firewalls, Zero Trust architecture, and security best practices
• A solid technical background in advanced security (preferably with technical certifications). Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration, and/or technical architecture is preferred
• Superb communication, presentation, and interpersonal skills including the ability to communicate effectively and build relationships with practitioners, architects, and senior leadership (including executive / mission stakeholders)
• Experience deploying enterprise security solutions, ideally in regulated or high-assurance environments
• Fast learner with the ability to explain complex technical concepts to a variety of audiences
• Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels
• Effective working independently and in a team setting
• 5–10 years of experience supporting SaaS enterprise software
• Must be able to obtain and maintain a U.S. security clearance
• Experience supporting U.S. Military / DoD environments; U.S. Air Force experience strongly preferred
• Familiarity with common public sector security/compliance frameworks and constraints (e.g., RMF/ATO motions, STIG-informed hardening expectations, enclave/network segmentation requirements)
• Prior work with defense integrators / primes and multi-stakeholder programs (customer + integrator + vendor)
• Bachelor's degree in engineering or science
• Knowledge of networking concepts such as routers, switches, load balancers, and security solutions from a variety of vendors
• Experience integrating heterogeneous security environments
• Familiarity with SIEM/SOAR patterns in enterprise customer environments
• Strong organizational skills with the ability to handle multiple clients and complex stakeholder environments

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