[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. VSP Vision Care is a company focused on providing effective client services and operations. They are seeking an Account Manager to manage client relationships, ensure satisfaction, and contribute to strategic growth initiatives.

Responsibilities

• Manage assigned book of client business, serving as advisor on client service and operations-related issues, scope as defined by business area
• Contribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiatives
• Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction
• Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offerings
• Function as primary service contact to achieve and maintain high satisfaction levels and client retention
• Market the value of programs, products, and services to gain adoption within each account
• Facilitate client-related marketing initiatives
• In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies
• Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to the client base
• Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client
• Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards
• Work with internal and external business partners to address custom client requirements
• Manage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.)
• Collaboratively manage client and member communication strategies and collateral deployment
• Responsible for report compilation and distribution
• Interpret reporting requirements and successfully position those reports to clients
• Proactively monitor clients to identify problematic issues
• Escalate client issues to the appropriate business partners and drive solutions as needed

Skills

• College degree in Business Administration or related field, or equivalent experience
• 2+ years of account management experience and/or client service experience
• Effective interpersonal and communication skills with ability to influence internal and external business partners
• Experience participating in client-related project teams
• Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs
• Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment
• Proven ability to adapt to change quickly and work effectively within an agile environment
• Proven problem identification and solving capabilities
• Knowledge of insurance platform technologies

Benefits

• Eligible bonuses and commissions
• VSP Vision benefits

Company Overview