[Remote] Solutions & Sales Engineering Manager (Payments & eCommerce)

Note: The job is a remote job and is open to candidates in USA. Zip Co is a global ‘Buy Now, Pay Later’ company that provides simpler and fairer payment solutions. They are seeking a Solutions & Sales Engineering Manager to lead the US merchant integration function, overseeing the technical lifecycle and ensuring seamless integrations for clients while managing a high-performing team.

Responsibilities

• Design the playbooks, standards, and escalation frameworks that turn one-off merchant integration wins into repeatable, scalable delivery across Zip's entire portfolio
• Move from owning individual merchant technical implementations to architecting how your team engages across web, payment, and commerce technologies — ensuring every Solutions Engineer shows up with credibility and consistency
• Synthesize insights from dozens of merchant relationships to drive meaningful product and platform decisions, amplifying your influence far beyond what any individual contributor can achieve
• Build and maintain deep organizational expertise in payments, BNPL, and Zip's evolving platform — shaping how that knowledge is developed, documented, and deployed across the team
• Elevate how Zip presents technically in the market by coaching a team that can win in the room with C-level stakeholders across any vertical or geography, rather than relying on any single expert
• Transform recurring integration friction, deployment bottlenecks, and cross-functional misalignment into structured process improvements that measurably reduce merchant time-to-live
• Own the strategy and execution of Zip's developer portal and documentation experience — turning it into a competitive advantage that accelerates self-serve integration velocity at scale
• Set the direction for AI tooling adoption across the Solutions Engineering function, identifying where automation and intelligence create the highest leverage for your team's time-to-value
• Become the senior internal voice that keeps Zip's commercial ambitions technically grounded — bridging Sales, Product, and Engineering so that what gets sold can always be delivered

Skills

• 8+ years of experience in Solutions Engineering, Technical Account Management, Sales Engineering or Integration Engineering, with at least 3 years in a people management role leading client-facing technical teams in payments, BNPL, Fintech or e-commerce environments
• Demonstrated success building and scaling Solutions Engineering or merchant integration functions — including hiring, coaching, and developing engineers across varying levels of seniority
• Deep technical fluency across payments (Stripe, Adyen, Paypal, Square, Fiserv), APIs/SDKs, e-commerce platform ecosystems (Shopify, WooCommerce, Salesforce Commerce Cloud, Magento, BigCommerce), and modern web integration patterns, with the ability to roll up your sleeves and engage directly in complex technical discussions
• Proven track record of owning enterprise merchant or partner relationships at a senior level — leading executive-facing conversations, navigating complex sales cycles, and serving as the definitive technical voice in strategic accounts
• Experience designing and operationalizing team-level delivery frameworks — sprint planning, backlog refinement, escalation paths, and integration playbooks — that drive consistency and reduce time-to-live across a merchant portfolio
• Strong commercial instincts with the ability to connect technical delivery to revenue outcomes, balancing merchant experience with business impact in a fast-paced, high-growth environment
• Exceptional cross-functional leadership skills, with a track record of aligning Sales, Product, and Engineering around shared priorities and translating merchant insights into actionable product feedback
• Experience establishing or significantly contributing to developer portal strategy, technical documentation standards, and self-serve integration tooling that scale beyond the team itself
• Hands-on experience adopting or scaling AI tools and automation within a Solutions Engineering or technical delivery function to improve team efficiency and merchant time-to-value
• A high-adaptability leadership style with a bias for action, a builder's mentality, and the ability to thrive — and help your team thrive — in an environment of shifting priorities and rapid growth
• Clear alignment with Zip's core values

Benefits

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Company Overview