Automotive Service Coordinator

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) You are organized, enjoy interacting with people, can problem-solve with ease and have a high attention-to-detail. Having a job that is exciting and allows you to help others is important to you. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Automotive Service Coordinator opportunities are all about! A day-in-the-life of an Automotive Service Coordinator As an Automotive Service Coordinator, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location and when duty calls, you may also service as a back-up Driver to ensure quality service for our members. In this role, you will also have the opportunity to: Monitor dispatched calls and take action to resolve and correct service or other potential problems Handle driver/customer escalations in accordance with established procedures Provide explanations to customers and reports / document service issues Close service requests using company electronic dispatching system Accept payment from members / customers, when necessary Reconcile and resolve rudimentary payment issues and maintain related records and files Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required Ensure proper maintenance of tow trucks, service vehicles and equipment Assist coworkers and less-tenured dispatchers, as necessary How we reward our employees: In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages: Hourly rates starting at $25.00/hr. Pay rate will be determined based on experience and may exceed starting rate. Overtime earning potential at time and a half the hourly wage Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am $250 Quarterly Perfect Attendance bonus Fully paid training Medical, dental and vision benefits 401k with employer match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, rewards and much more We are looking for candidates who: Required Qualifications: Education Have a high school diploma or equivalent (GED) Possess a valid state driver’s license with minimal driving infractions / incidents Successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing) If employed in Illinois, have a valid Illinois C-Non CDL driver’s license Experience Prior tow truck or other related driving experience Knowledge and Skills Have strong interpersonal, communication and customer service skills Can perform basic mathematical calculations including addition, subtraction, multiplication and division Able to locate street numbers and intersections within an acceptable timeframe Comfortable providing direction and guidance to others Able to maintain files / records and complete activity reports Successfully complete drug screening and DOT health screen Operate tow truck or light service vehicle and related equipment to provide emergency road service to AAA members and other motorists Capable of providing minor automotive repair (i.e. changing hoses, belts, etc.) during absence of assigned personnel Lift materials weighing up to seventy-five (75) pounds Fluent in speaking, reading, writing in English Familiar with various types of towing equipment (i.e. safety chains, sling, 'j' hooks, dollies, lock-out tools, wheel-lift equipment, roll back trucks, etc.) Willing to work irregular hours and in adverse weather conditions, when required Work Environment Works 50% of time in normal office environment. Frequent (50% or more) time spent in driving service vehicles and/or tow trucks to provide emergency road service to AAA members, employees, and the general public, with exposure to road hazards and temperature extremes. Interested in learning more? Apply Today! Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13+ million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. If you have a disability and require an accommodation to help you complete our employment application process, please send an email to [email protected] indicating the accommodation / assistance needed and a member of the Talent Acquisition Team will follow up to assist you within 2 business days. Apply tot his job Apply To this Job