Remote Customer Service Representative – B2B Support Specialist for arenaflex – Full‑Time, Flexible Hours

Why arenaflex?

At arenaflex we live by a “work hard, play hard” philosophy that fuels both personal growth and collective achievement. As a second‑generation, family‑owned leader in protective apparel, we design and manufacture a full line of gloves and suspenders that protect workers across a variety of industries. Our products may not be the flashiest on the market, but they embody honesty, durability, and a relentless commitment to safety—values that echo throughout our organization. If you thrive in an environment where creativity meets resourcefulness, where every detail matters, and where you are encouraged to roll up your sleeves and make an impact, you’ve found the right place.

Position Overview

We are seeking a motivated, detail‑oriented Remote Customer Service Representative (CSR) to join our growing support team. In this role you will be the primary point of contact for our B2B customers, handling inquiries, processing orders, and ensuring that each interaction reflects the high‑quality service that arenaflex is known for. This is a full‑time, hourly position (40 hours per week) with a competitive starting wage of $20.00 per hour and a comprehensive benefits package.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat with professionalism, empathy, and speed.
• Accurately capture and enter product orders into our ERP system, verifying details and confirming order accuracy with internal sales partners.
• Maintain up‑to‑date customer records in the CRM, ensuring that all interactions, preferences, and purchase histories are logged correctly.
• Diagnose and resolve product‑related questions, leveraging technical resources and product documentation to provide clear, actionable answers.
• Collaborate with cross‑functional teams—including sales, logistics, and warehouse operations—to coordinate order fulfillment and address any issues that arise.
• Identify patterns in customer feedback and communicate trends to the Customer Service Manager for continuous process improvement.
• Assist with special projects, such as trade‑show preparation, system migrations, or the rollout of new support tools, as needed.
• Uphold arenaflex’s core values by treating every stakeholder—customers, suppliers, and teammates—as extended family members.

Essential Qualifications

• Associate’s degree (AA) or equivalent from a two‑year college, technical school, or comparable work experience.
• Minimum of two (2) years of proven B2B customer service experience, preferably in a manufacturing or distribution environment.
• Demonstrated ability to adapt communication style to a variety of customer personalities and situations.
• Strong command of Microsoft Office Suite (Word, Excel, Outlook) and a proven aptitude for learning new software quickly.
• Excellent written and verbal communication skills, with a focus on active listening and precise documentation.
• Professional, outgoing demeanor with a service‑oriented mindset.
• Ability to work independently from a home office while maintaining a high level of productivity and accountability.

Preferred Qualifications & Technical Skills

• Hands‑on experience with Customer Relationship Management (CRM) platforms, such as Zendesk, Salesforce, or similar tools.
• Familiarity with Enterprise Resource Planning (ERP) systems and warehouse management software.
• Experience using project‑management tools like Asana, Trello, or Monday.com.
• Previous exposure to the protective‑apparel or safety‑equipment industry.
• Basic understanding of order‑processing workflows, inventory control, and shipping logistics.

Core Competencies & Personal Attributes

• Active Listening: Ability to hear not just what customers say, but also the underlying concerns and motivations.
• Problem‑Solving: Quick identification of root causes and formulation of effective, customer‑focused solutions.
• Organizational Agility: Capacity to manage multiple tasks, prioritize urgent requests, and meet deadlines in a fast‑paced environment.
• Calm Under Pressure: Maintaining professionalism and composure during high‑stress interactions.
• Collaboration: Building strong working relationships with internal teams and external partners to drive seamless service delivery.
• Continuous Learning: Staying current on product updates, industry trends, and evolving customer service best practices.

Work Environment & Culture

While the role is remote, you will be part of a vibrant, supportive community that values transparency and open communication. arenaflex operates a hybrid office in Portland, OR, but our remote employees enjoy the same access to company resources, virtual team‑building events, and quarterly strategic planning sessions. We practice open‑book management, meaning every employee can see the company’s financials and strategic goals, fostering a sense of ownership and shared purpose.

Our culture is built on integrity, teamwork, and a relentless pursuit of excellence. We celebrate milestones, encourage volunteerism, and provide opportunities for employees to voice ideas that shape the future of the business.

Physical Demands & Travel

• Primarily a sedentary role involving extensive talking, typing, and listening.
• Occasional lifting of up to 50 lb. may be required for trade‑show setup or equipment handling.
• Limited travel (typically less than two nights per year) for team meetings or industry events.

Compensation, Benefits & Perks

We recognize that competitive compensation and a robust benefits package are essential to attracting top talent. arenaflex offers:

• Starting hourly wage of $20.00, with performance‑based raises and bonus opportunities.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company matching contributions.
• Paid time off (PTO), paid holidays, and flexible scheduling to support work‑life balance.
• Remote‑work stipend for home office equipment and internet expenses.
• Professional development assistance, including access to off‑site training, online courses, and industry certifications.
• Employee discounts on arenaflex products and partner retailer offers.
• Tickets to local sporting events, commuter bus passes, and paid volunteer days.

Career Growth & Development

At arenaflex, your career trajectory is limited only by your ambition. Starting as a Remote CSR, you can progress to senior support roles, team lead positions, or even transition into sales, operations, or product management. We provide mentorship programs, regular performance reviews, and a clear pathway for advancement. Employees are encouraged to take ownership of their professional growth, and we invest in the resources needed to help you succeed.

Eligibility & Legal Notice

This position is open to candidates residing in the United States, except for residents of California, Colorado, Washington, New Jersey, and Rhode Island. Reasonable accommodations are available for individuals with disabilities to perform essential job functions.

How to Apply

If you are ready to join a forward‑thinking, family‑owned company that values integrity, innovation, and exceptional customer service, we want to hear from you. Click the link below to submit your application and become part of the arenaflex family.

Apply Now – Start Your Journey with arenaflex!

Closing Statement

At arenaflex, every interaction matters. By delivering outstanding support to our B2B customers, you will directly contribute to the safety and productivity of workers worldwide. Join us, and help shape a future where quality, service, and community go hand‑in‑hand.