Experienced Client Support Coordinator – Music Distribution & Digital Services Technology (Entry-Level, Global Team)

Join arenaflex: Where Music Meets Innovation

Are you passionate about music, detail-oriented, and excited by the fast-moving world of digital distribution? arenaflex is a globally recognized, forward-thinking music distribution, technology, and services company operating at the very heart of the music industry. We partner with more than 800 clients worldwide, ranging from independent labels to some of the most respected names in music, including Beggars Group, Epitaph, Naxos, and Ninja Tune. As the world's leading full-service B2B music distributor, arenaflex is the trusted bridge between record labels, artists, and the digital streaming platforms that bring their music to millions of listeners every day.

Working at the forefront of music distribution technology, arenaflex connects its clients with the most influential digital service providers (DSPs) on the planet, including Spotify, Apple Music, and a wide range of other streaming services worldwide. Beyond simply delivering music, we help our clients maximize their potential through award-nominated label services, industry-leading revenue accounting, and a sophisticated suite of best-in-class products designed to elevate every aspect of their business.

As a proudly independent company backed by Downtown Music Holdings, arenaflex holds the rare distinction of sitting on the highest preferred partner tiers for every major DSP. This means our team operates with unmatched access, insight, and influence in the industry — and now we're looking to grow.

About the Role: Client Support Coordinator at arenaflex

We are currently expanding our Client Support team and are looking for a motivated, enthusiastic Client Support Coordinator to join us. This is an excellent entry-level opportunity for someone eager to kick-start a career in the music distribution and technology space. While this is a junior role, our Client Support team is structured to employ people at multiple levels of seniority, meaning this position will set you up for genuine growth opportunities as you develop your skills and expertise within the company.

If you love music, thrive in a tech-savvy environment, and enjoy helping clients succeed, this could be the perfect next step in your career.

What You'll Do at arenaflex

As a Client Support Coordinator, you will be the first point of contact for the record labels and DSP partners who rely on our software to distribute music and manage their royalty accounting. Your responsibilities will include:

• Client Liaison: Serving as the primary contact for record labels and DSP partners using arenaflex's distribution platform, providing timely, professional, and friendly support.
• Quality Assurance of Digital Releases: Taking responsibility for the quality of digital releases being delivered to digital service providers (Spotify, Apple Music, and others) worldwide, ensuring every track, album, and metadata package meets the highest standards.
• Product Expertise: Gaining exposure to the full range of products and services offered by arenaflex, building deep knowledge of our distribution tools, royalty systems, and label services.
• Issue Resolution: Diagnosing and resolving client queries efficiently, using an analytical approach to problem-solving and a strong attention to detail.
• International Communication: Coordinating with clients, partners, and internal teams across multiple time zones and geographies, making strong cross-cultural communication essential.
• Process Improvement: Contributing ideas and feedback to help our team continuously refine the support experience and improve internal workflows.

Who You Are

We're looking for someone who combines a genuine passion for music with a professional, customer-focused mindset. The ideal candidate will bring:

• A Clear Passion for Music: A deep love of music and a strong affinity with the online music industry.
• Classical Music Experience: Hands-on experience with classical music, whether through playing an instrument, formal music education, or working with classical metadata — this is highly valued for our catalogue needs.
• Customer Orientation: A customer-first attitude and meticulous attention to detail in everything you do.
• Language Skills: Fluency in English, both written and verbal, with strong communication skills suitable for an international audience.
• Analytical Thinking: A methodical, analytical approach to problem-solving and the ability to think on your feet.
• Tech-Savvy Mindset: A genuine desire to work in a tech-driven environment and develop new digital skills.
• Organisational Skills: Hard-working, highly organised, and able to prioritise multiple tasks effectively in a dynamic setting.
• Team Player: Comfortable working within a team and thriving within an agile management process.

Who We Are at arenaflex

arenaflex is a growing company with bold ambitions and a clear vision for the future of music distribution. When you join us, you become part of:

• A Truly International Team: This role sits within a global team split between our head office in Amsterdam and satellite offices in New York, London, Los Angeles, Paris, Rome, Berlin, and Seoul. We also have representatives across Rio de Janeiro, Bogota, Mexico City, Buenos Aires, Stockholm, Sydney, Singapore, and Tokyo.
• A Diverse, Music-Loving Culture: An international business environment made up of colleagues and clients from around the world, bringing diverse backgrounds, perspectives, and experiences in both music and technology.
• An Independent Spirit: Backed by Downtown Music Holdings, arenaflex operates independently, giving us the agility and creativity to innovate freely.
• A Career-Building Environment: Whether you're starting out or looking to grow, we provide the structure, mentorship, and opportunities to help you develop a long-term career in the music and tech industries.

Why Join arenaflex?

Joining arenaflex means becoming part of a company that genuinely loves music and is shaping the future of how it gets distributed, monetized, and experienced around the world. Here's what you can expect:

• Career Growth Opportunities: As a junior role with a clear path for advancement, you'll have the chance to grow into more senior positions within the Client Support team and beyond.
• Learning & Development: Exposure to a wide range of products, services, and industry partnerships, giving you a holistic understanding of the music distribution ecosystem.
• Global Exposure: Work with clients, partners, and colleagues across continents, broadening your international experience and professional network.
• Innovative Tech Environment: Use cutting-edge tools and platforms, and develop skills that are highly transferable across the music and technology sectors.
• Inclusive Culture: A supportive, collaborative environment where every team member's contribution is valued.

Compensation, Perks & Benefits

While specific compensation will be discussed during the interview process based on experience and location, arenaflex offers a competitive package that typically includes:

• A competitive base salary benchmarked against industry standards.
• Comprehensive benefits package, which may include health insurance, retirement contributions, and paid leave (depending on your location).
• Flexible working arrangements and remote-friendly policies where applicable.
• Opportunities for professional development, training, and conference attendance.
• A vibrant, music-filled working environment where your passion for the industry is shared and celebrated.

How to Apply

If you're a music-loving, detail-oriented, customer-focused professional ready to launch your career with one of the world's leading music distribution companies, we'd love to hear from you. This is your chance to join arenaflex and become part of a team that's shaping the future of music distribution on a global scale.

Apply today and take the first step toward an exciting career at arenaflex — where music, technology, and opportunity come together.