Senior Customer Success Manager – Healthcare Account Management & AI‑Powered IoT Solutions (Remote – US) – arenaflex

About arenaflex – Pioneering the Future of Healthcare Operations

arenaflex is the industry‑leading provider of Indoor Journey Analytics, empowering organizations to transform how people move through physical spaces. By combining cutting‑edge artificial intelligence, Internet of Things (IoT) sensors, and Real‑Time Location Services (RTLS), arenaflex delivers a single, cloud‑native platform that uncovers hidden inefficiencies, optimizes capacity, and creates experiences where every patient, staff member, and visitor feels seen and valued.

Our technology powers more than 20 distinct use cases across healthcare, corporate workspaces, education, and other mission‑critical environments. With a recent Series C investment of $47.5 million from arenaflex, we are accelerating growth, expanding our product suite, and scaling globally—all while staying true to our core mission: to make healthcare operations smarter, safer, and more humane.

At arenaflex, you will join a fast‑growing, purpose‑driven team that thrives on innovation, collaboration, and a relentless focus on delivering measurable outcomes for our clients.

Role Overview – Why This Position Matters

As a Customer Success Manager – Healthcare Accounts at arenaflex, you will be the trusted advisor for our most strategic healthcare clients. You will own the end‑to‑end journey—from onboarding and implementation through ongoing adoption, expansion, and renewal. Your deep understanding of healthcare technology, combined with a passion for customer advocacy, will drive revenue growth, improve patient outcomes, and cement arenaflex as the go‑to partner for intelligent facility management.

Key Responsibilities

• Drive Customer Success: Build and nurture strong, long‑lasting relationships with healthcare administrators, clinicians, and IT leaders. Ensure their strategic objectives are met through arenaflex’s AI‑enabled solutions.
• Strategic Advisory & Implementation: Act as a consultative guide throughout the implementation lifecycle, translating technical capabilities into tangible business value and ensuring seamless integration with existing hospital systems.
• Revenue Generation & Expansion: Partner closely with the Sales team to uncover upsell and cross‑sell opportunities, develop expansion plans, and secure multi‑year renewals that align with client growth trajectories.
• Full Lifecycle Management: Own the customer journey from day one—conducting onboarding workshops, delivering training sessions, monitoring adoption metrics, and proactively addressing any friction points.
• Product Expertise & Thought Leadership: Maintain an expert‑level knowledge of arenaflex’s healthcare technology stack (RTLS, IoT sensors, AI analytics, SaaS platform). Provide strategic insights, best‑practice recommendations, and ROI calculations to help clients maximize value.
• Data‑Driven Advocacy: Leverage platform analytics to surface actionable insights, create executive dashboards, and demonstrate measurable improvements in patient flow, staff efficiency, and operational cost savings.
• Cross‑Functional Collaboration: Work hand‑in‑hand with Product, Engineering, Marketing, and Support teams to relay client feedback, influence roadmap priorities, and co‑create tailored solutions.
• Customer Health Monitoring: Develop and maintain health scores, churn risk indicators, and success plans that keep the pulse on each account’s satisfaction and growth potential.
• Travel & Representation: Occasionally travel to client sites, industry conferences, and trade shows to deepen relationships, deliver on‑site workshops, and represent arenaflex as a thought leader.

Essential Qualifications

• 5+ years of experience in Customer Success, Account Management, or Consulting roles within the healthcare technology sector.
• Demonstrated expertise with RTLS, IoT, AI‑driven analytics, or related location‑technology solutions deployed in hospitals, clinics, or health systems.
• Proven track record of managing full customer lifecycles and achieving high renewal rates (≥ 90%).
• Strong analytical mindset with the ability to translate complex data into clear business recommendations.
• Excellent communication and presentation skills, capable of influencing senior executives and technical stakeholders alike.
• Self‑starter attitude with a passion for thriving in high‑growth, fast‑paced startup environments.
• Willingness to travel up to 15% of the time for client engagements, conferences, and industry events.

Preferred Qualifications & Additional Assets

• Experience selling or supporting SaaS platforms that are HIPAA‑compliant and SOC‑2 certified.
• Background in healthcare operations, patient flow optimization, or clinical workflow redesign.
• Familiarity with cloud‑based deployment models (AWS, Azure, Google Cloud) and mobile device management.
• Certification in Project Management (PMP, Scrum) or Customer Success (CCSM, SuccessHACKER).
• Previous experience in a Series C‑stage startup that successfully scaled to enterprise‑level customers.

Core Skills & Competencies

• Relationship Building: Ability to earn trust quickly, listen actively, and act as a strategic partner.
• Solution Selling: Skilled at crafting compelling value propositions that align technology capabilities with client business outcomes.
• Adaptability: Comfortable navigating ambiguous situations, shifting priorities, and evolving market dynamics.
• Data Literacy: Proficient in interpreting dashboards, KPI trends, and ROI calculations to drive decision‑making.
• Collaboration: Strong cross‑functional teamwork, especially with Sales, Product, and Engineering to close feedback loops.
• Communication: Clear, concise, and persuasive written and verbal communication tailored to diverse audiences.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its team members. As a Customer Success Manager, you will have access to:

• Mentorship from senior leaders who have built successful SaaS businesses in the healthcare space.
• Continuous learning budgets for certifications, conferences, and advanced training in AI, IoT, and health informatics.
• Clear promotion pathways—from Manager to Director of Customer Success, and eventually to VP‑level leadership roles.
• Opportunities to shape product strategy by feeding real‑world client insights directly into the roadmap.
• Exposure to a global customer base, expanding your network across leading health systems and technology partners.

Work Environment & Culture at arenaflex

Our culture is built on three pillars: Innovation, Impact, and Inclusion. We foster a collaborative, remote‑first environment where ideas are judged on merit, not hierarchy. Key cultural highlights include:

• Flexibility: Remote work is the default, with flexible hours to accommodate different time zones and personal commitments.
• Transparency: Weekly all‑hands, open‑door leadership, and real‑time dashboards keep everyone aligned on company goals.
• Community: Virtual coffee chats, team‑building hackathons, and wellness programs promote a sense of belonging.
• Purpose‑Driven Mission: Every line of code, every client interaction, and every strategic decision is aimed at improving patient experiences and staff efficiency.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: Market‑aligned base compensation with annual performance bonuses tied to customer success metrics.
• Equity: Stock options that give you a direct stake in arenaflex’s long‑term growth.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus mental‑health resources and a wellness stipend.
• Retirement Savings: 401(k) plan with company match.
• Professional Development: Annual learning budget, access to industry conferences, and internal training programs.
• Work‑Life Balance: Generous paid time off, parental leave, and flexible holiday policies.
• Technology & Home Office: Stipends for ergonomic equipment, high‑speed internet, and collaboration tools.

How to Apply

If you are ready to champion innovative healthcare solutions, drive measurable outcomes, and grow your career with a visionary leader, we want to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you are excited about the mission at arenaflex.

Apply Now – Join arenaflex!

Conclusion – Take the Next Step with arenaflex

At arenaflex, you will be part of a purpose‑filled organization that is reshaping the future of healthcare operations through AI, IoT, and real‑time analytics. Your expertise will directly influence how hospitals improve patient flow, reduce waste, and deliver compassionate care. Join us, and help turn data into meaningful, life‑changing outcomes while advancing your own professional journey.

We look forward to welcoming a passionate, results‑driven Customer Success Manager to our team. Apply today and become a catalyst for change at arenaflex.