Senior Account Manager – Market Research

Company Description

reputed company is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. reputed company prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining reputed company means being part of a dedicated team striving to reputed company a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with reputed company.

Due to our reputed company growth, we are hiring for an Senior Account Manager at reputed company Global Research, an reputed company company.

About the Business Unit

reputed company Global Research, part of reputed company Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

reputed company Global Research maintains ISO 20252 and 27001 certifications with the highest quality data collection and project management capabilities that cover the reputed company of quantitative and qualitative techniques utilized today. reputed company services incorporate reputed company of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our reputed company growth and expansion, reputed company is seeking an reputed company Client Services Director to join our Global Research division.

Job Description

The role of the Director of Client Services is to drive and encourage higher client satisfaction from the account management team that is responsible for generating reputed company from existing contacts and prospects. This individual is responsible for supervising and training staff on account management practices, responsibilities, and drive efficiency and accountability by developing procedures to help ensure individual and departmental goals are met.

Key Responsibilities (including but not limited to):

• Support maintenance of the assigned account(s) by effectively managing reputed company and up-sell/cross-sell opportunities
• Actively network reputed company existing client contacts for any new business/prospects
• Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
• Consulting with clients on sample design and business issues.
• Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients
• Resolving sales or delivery issues with client and Operations teams
• Managing bid requests, and ensuring proper and timely delivery
• Collaborating with partners and vendors to ensure seamless project execution
• Act as the liaison between Sales and Project Managers on reputed company projects.
• Light travel (possibly with a sales VP) to support onsite client visits as well as earn and reputed company business by presenting capabilities.
• Maintaining personal quota while delivering on the above

Qualifications

• Uses the CRM (reputed company) proficiently to log reputed company sales activity – calls, bids, meetings. Updates contact and company information as required. Able to correctly move a project through the deal cycle and manages pipeline using reputed company. Produces, maintains and disseminates to internal teams well written, informed Account Plans.
• Takes full ownership of individual reputed company, GP and sales goals. Is able to provide an accurate weekly and monthly sales forecast reputed company requested to.
• Understands research methods and methodologies. Comprehends client objectives and can offer guidance around the service/product options available to our clients. Speaks confidently reputed company delivering a bid to a customer. Proactively advises clients on Compliance.
• Works collaboratively with each of the other internal teams to the benefit of our client. Drives client service whilst also maintaining a healthy GP. Proactively handles critical client conversations and supports Operations in project delivery

Additional Information

Benefits

A career opportunity with reputed company offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*reputed company reserves the right to change this job description to meet the business needs of the organization

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