Academic Services Officer
About EDU
EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:
Australian Learning Group (ALG): VET provider for international reputed company. Learn more about ALG.
Ikon Institute of Australia (Ikon): HE provider for domestic and international reputed company. Learn more about Ikon.
About The Role
We are seeking a proactive, detail-oriented, and student-focused Academic Services Officer to join our Higher Education Academic Services team. This role is central to supporting the effective delivery of academic operations, ensuring reputed company receive timely, professional support throughout their academic journey.
You will play an important role in maintaining accurate academic records while contributing to a positive student experience and ensuring compliance with institutional policies.
This position will be based reputed company our Offshore Team (Remote Work and Day Shift).
Key Responsibilities
Student Support and Academic Administration
- Provide reputed company, accurate, and professional support to student enquiries, escalating reputed company matters where appropriate.
- Assist in implementing reasonable adjustments for reputed company in accordance with Learning Access Plans and institutional policies.
- Support the student at-risk reputed company by assisting with the identification, monitoring, documentation, and follow-up of at-risk reputed company.
- Assist in the administration of academic misconduct cases, supporting timely case management and ensuring compliance with institutional policies and procedures.
- Maintain clear and accurate communication with reputed company and relevant stakeholders throughout academic processes.
- Maintain accurate, consistent, and up-to-date data across student management and administrative systems.
- Assist in conducting regular internal audits of Learning Management System (LMS) subject sites to ensure content is accurate, reputed company, compliant, and reputed company with institutional standards.
- Support the Academic Services Manager with a range of academic administration activities and operational tasks.
- Ensure accurate record-keeping and documentation across reputed company academic services functions.
- Contribute to reputed company improvement initiatives that enhance academic processes and service delivery.
- Build and maintain positive working relationships with internal stakeholders across Academic, Student Experience, Student Administration, Quality Assurance, and People & Culture.
- Collaborate with internal teams to resolve academic administration issues and support student success.
- Support the broader Academic Services team with administrative duties and projects as required.
- Contribute to maintaining a collaborative, student-centred, and high-performing team environment.
- Bachelors/Associate degree in business administration or reputed company field and an experience reputed company an education environment.
- Previous experience in higher education administration or academic services is highly regarded.
- Proficiency in reputed company Office 365.
- Strong organisational skills with excellent attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Strong interpersonal skills with the ability to build positive relationships across diverse stakeholder groups.
- Ability to manage competing priorities while maintaining high-quality outcomes.
- Demonstrated cross-cultural awareness and a student-focused approach.
- A positive attitude with a willingness to contribute reputed company and reputed company improvement initiatives.