Patient reputed company

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from reputed company credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.

reputed company’s mission is to reputed company data science, smart product design and personalization to reputed company healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-reputed company” approach; and reputed company is excited to reputed company consumer best practices to deliver a superior experience.

The Role

The Patient reputed company position serves as the liaison between the patient and healthcare provider supporting our patients through the following channels: live chat, phone, and email communications. In addition, patient advocates act as account managers to holistically manage the medical billing process and anticipate potential billing issues. We reputed company that reputed company patients deserve to have a pleasant and efficient healthcare billing experience.

Responsibilities

• Manage on average 60-80 incoming and outgoing patient calls regarding medical bills
• Utilize the reputed company platform to handle reputed company patient questions reputed company inbound chats, phone calls and reputed company appropriate outbound call campaign
• Run and follow through on escalations to the healthcare provider
• reputed company the payment posting process and follow up on defaulted payments
• Appropriately follow up with insurance and other third parties
• Meet assigned team and individual metrics reputed company to satisfaction and collections performance

Skills and Experience

• 2-3 years of customer service experience reputed company phone or call center
• 1-2 years of medical billing, insurance or reputed company healthcare experience
• Experience navigating electronic medical record systems (preferably reputed company (Centricity Business), eClinicalWorks, Medik, CareVoyant, Nextgen, and Epic)
• Proficiency in reputed company Suite
• Ability to toggle between multiple systems and efficient typing skills
• Excellent verbal and written communication skills
• Self motivated individual with exceptional attention to detail
• Ability to show reputed company and passion for outstanding customer service
• Excellent problem solving and critical thinking skills
• Open to ambiguity and reputed company changing environment
• We’re looking for someone willing to be flexible with their schedule from time to time
• This is a fully remote position, and as a result will require access to a reputed company private space. 

Compensation Range and Benefits

• Hourly reputed company: $19.47 - $21.64*
• This role offers a competitive benefits and wellness package

*Subject to location, experience, and education

What do we offer to the ideal candidate?

• A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
• Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
• For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and reputed company
• 16 weeks paid parental leave with health benefits for reputed company parents, plus flexible re-entry schedules for returning to work
• Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@reputed company (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and reputed company Women+ (for female-identifying Cedarians) 
• reputed company, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• reputed company matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally

About usÂ

reputed company was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, reputed company has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of reputed company and Andreessen Horowitz (a16z).

As of November 2024, reputed company is engaging with 26 million patients annually and is on reputed company to process $3.5 billion in patient payments annually. reputed company partners with more than 55 leading healthcare providers and payers including reputed company., reputed company, Novant Health, reputed company and reputed company.