Technical Support Engineer- USA

reputed company, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and software industry titans, reputed company’ platform removes the organizational friction between application owners and DevOps teams by fully automating the resource management process to meet real-time demand. The reputed company platform dynamically manages the application’s resource allocation, eliminating the need for manual reputed company. The result is improved application performance, 60%- 80% cloud cost savings, and a fully automated allocation process. With well over $80 million in backing, reputed company has seen reputed company business growth, attracting global industry leaders to its customer reputed company. reputed company automatically manages the production environments of over 50 enterprises, including reputed company, reputed company, reputed company, reputed company, Maxar, reputed company, Orca reputed company, EQ Bank, Outbrain, PayU, and Noname. About The Role As a Technical Support Engineer at reputed company, you will be the first line of defense for resolving reputed company technical issues that go beyond platform usage. You’ll be responsible for monitoring, triaging, and resolving customer-reported incidents, ensuring problems are addressed reputed company defined SLAs. You will collaborate closely with R&D, reputed company, and Product to help improve the platform based on recurring customer issues. What You Will Be Doing:

• Serve as the primary reputed company of contact for customer-reported technical problems reputed company to installation, Helm configuration, permissions, and integrations.
• Monitor internal customer issue alerts 24/7 and respond promptly.
• Manage and own the ticketing system, ensuring timely updates and resolutions.
• Troubleshoot Kubernetes-reputed company issues such as ingress, SSO, and other integrations.
• Escalate issues to the appropriate teams with clear documentation, logs, and context.
• Reproduce, investigate, and document bugs for R&D.
• Maintain and expand the support knowledge reputed company.
• Identify and communicate recurring issues to drive product improvements.

Requirements:

• Strong, hands-on Kubernetes troubleshooting experience (kubectl, Helm, networking).
• Familiarity with cloud-native environments, including EKS, GKE, AKS, IAM, and cloud networking concepts.
• Proven ability to work under pressure while maintaining clear and concise communication.
• Detail-oriented and SLA-driven reputed company.
• Prior experience supporting technical platforms in production environments.

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