Senior Operations Support Manager – Remote Social Media Customer Experience Leadership at arenaflex

About arenaflex – Pioneering the Future of Digital Connectivity

arenaflex is a global leader in telecommunications and digital services, delivering innovative solutions that keep millions of people connected every day. With a legacy of cutting‑edge technology, a commitment to customer‑centricity, and a culture that celebrates curiosity and collaboration, arenaflex is shaping the way the world communicates, works, and entertains. Our mission is to empower every individual and business with reliable, secure, and seamless connectivity, and we do it by fostering an environment where bold ideas thrive and talent is nurtured.

Position Overview – Senior Operations Support Manager (Remote – Social Media Support)

arenaflex is seeking a dynamic, strategic, and highly organized Senior Operations Support Manager to join our Remote Social Media Support team. This senior‑level role sits at the intersection of executive assistance, project governance, and cross‑functional collaboration, directly supporting the Senior Vice President (SVP) and Chief Revenue Officer (CRO) of the Value Brands division. The successful candidate will act as a trusted advisor, operational catalyst, and strategic partner, ensuring that the SVP’s office runs like a well‑engineered machine while driving high‑impact initiatives that accelerate business growth.

Key Responsibilities

• Executive Partnership: Serve as the primary liaison for the SVP, providing proactive calendar management, meeting preparation, and follow‑up to maximize the executive’s effectiveness.
• Strategic Project Leadership: Own the end‑to‑end delivery of complex, multi‑stream projects that span multiple business units, ensuring alignment with the SVP’s strategic priorities.
• Stakeholder Coordination: Work across internal departments and external partners to translate high‑level strategic concepts into actionable plans that can be executed efficiently.
• Data‑Driven Decision Support: Curate, analyze, and present critical data and insights that inform senior‑level decision‑making, fostering transparency and accountability.
• Portfolio Management: Maintain a comprehensive view of the SVP’s project portfolio, tracking milestones, risks, and resource allocation to keep initiatives on schedule.
• Change Management & Communication: Drive open communication channels between the SVP and their teams, ensuring that information flows smoothly and that change initiatives are embraced.
• Customer Relationship Building: Engage with internal and external customers to understand needs, translate those needs into actionable projects, and deliver outcomes that enhance the overall customer experience.
• Cross‑Functional Collaboration: Partner with product, marketing, finance, legal, and technology teams to deliver business‑impacting initiatives, providing regular status updates to senior leadership.
• Continuous Improvement: Identify opportunities to streamline processes, improve efficiency, and elevate the quality of work across the SVP’s office.

Essential Qualifications

• Bachelor’s degree from an accredited institution (any discipline).
• Minimum of six (6) years of relevant professional experience, with at least four (4) years in a senior project or program management role.
• Demonstrated experience managing large‑scale, complex initiatives that involve multiple workstreams and cross‑functional partners.
• Proven ability to travel up to 25 % of the time, including occasional on‑site visits to arenaflex hubs.
• Exceptional written and verbal communication skills, with the ability to craft clear, concise, and compelling messages for senior audiences.
• Strong analytical mindset, capable of interpreting data, identifying trends, and presenting actionable insights.
• Track record of influencing and motivating teams to achieve results in fast‑paced environments.

Preferred Qualifications & Certifications

• Master’s degree in Business Administration, Project Management, or a related field.
• Project Management Professional (PMP) certification and/or Managing Successful Programs (MSP) credential.
• Experience in the telecommunications or digital services industry, particularly within a customer‑support or social‑media context.
• Demonstrated expertise in stakeholder management, executive support, and strategic planning.
• Familiarity with agile methodologies and tools such as JIRA, Confluence, or Microsoft Project.
• Ability to thrive in a remote‑first work model while maintaining strong relationships with on‑site teams.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate challenges, and align day‑to‑day activities with long‑term business objectives.
• Organizational Excellence: Mastery of time‑management, prioritization, and multitasking in a high‑visibility environment.
• Leadership Influence: Skillful at building trust, coaching peers, and driving consensus across diverse groups.
• Problem Solving: Proactive approach to identifying root causes and implementing sustainable solutions.
• Technology Savvy: Comfortable leveraging collaboration platforms (e.g., Teams, Slack), data visualization tools, and CRM systems.
• Customer‑Centric Mindset: Deep empathy for internal and external customers, translating insights into tangible improvements.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Senior Operations Support Manager, you will have access to:

• Mentorship from senior executives and industry thought leaders.
• Tuition reimbursement for advanced degrees, certifications, and specialized training.
• Rotational programs that allow exposure to product development, marketing, and technology functions.
• Leadership development workshops focused on strategic influence, change management, and executive communication.
• Opportunities to lead high‑visibility, enterprise‑wide initiatives that can fast‑track you to Director‑level roles.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that reflects the value you bring to the organization. While exact figures are tailored to experience, the package typically includes:

• Base salary range of $35,000 – $40,000 USD per year, with performance‑based bonuses.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Generous paid time off, holidays, and flexible work‑schedule options.
• Retirement savings plans with company matching contributions.
• Remote‑work stipend covering home‑office equipment, internet, and coworking space access.
• Employee assistance programs, wellness initiatives, and mental‑health resources.
• Discounted arenaflex products and services, including premium connectivity plans.

Work Environment & Culture at arenaflex

Our culture is built on three pillars: Innovation, Inclusion, and Impact. At arenaflex you will find:

• A collaborative, globally distributed team that values diverse perspectives and encourages open dialogue.
• Regular virtual town halls, innovation challenges, and community‑building events that keep remote employees engaged.
• A commitment to sustainability and corporate responsibility, with volunteer programs and green‑initiatives.
• Recognition programs that celebrate both individual achievements and team milestones.
• An environment where curiosity is rewarded, and every employee is empowered to shape the future of connectivity.

Location & Work Schedule

This role is fully remote, with a hybrid expectation of three in‑office days (Tuesday, Wednesday, and Thursday) at our state‑of‑the‑art Luxury Edge campus. The flexibility of remote work combined with periodic on‑site collaboration ensures you stay connected to the pulse of the business while enjoying the work‑life balance you deserve.

How to Apply

If you are ready to partner with senior leadership, drive transformative projects, and make a lasting impact on arenaflex’s Value Brands division, we want to hear from you. Click the link below to submit your application and begin the next exciting chapter of your career.

Apply Now

Join arenaflex – Where Your Vision Becomes Reality

At arenaflex, your expertise will be amplified by a supportive network of innovators, mentors, and leaders who are passionate about shaping the future of digital communication. Take the next step, bring your strategic acumen to the SVP’s office, and help us deliver world‑class experiences to millions of customers worldwide. Apply today and become a catalyst for change at arenaflex.