[Remote] Inside Sales & Service Coordinator

Note: The job is a remote job and is open to candidates in USA. Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services. The Inside Sales & Service Coordinator is responsible for supporting the Performance Minerals business unit with lead management and customer support, ensuring a customer-centric experience and maintaining workflow to develop opportunities.

Responsibilities

• Vet and respond to pre-sale inquiries maintaining ownership of leads to point of close or hand off to the proper channel
• Provide support for the field sales team including but not limited to communications on pricing, availability, and other customer requests
• Maintain current documentation for the Performance Minerals intranet resources
• Act as a liaison for established distributor relationships
• Manage Master Price document (MPAL) real time updates
• Act as gatekeeper for price changes and new price implementations against published approval limits
• Interface with Billing and CSR teams to ensure accurate order invoicing
• Investigate payment discrepancies to point of resolution
• Coordination of communications for pricing announcements
• Track and process distribution channel rebate claims and commission payments
• Supports business development with periodic sales reports providing analysis for strategic decision making and continuous improvement
• Maintain ownership of the PMIN Division’s Salesforce CRM system
• Maintain or Develop Sales Pipeline Dashboard Reports
• Ensure input data is kept up to date
• Develop a fully integrated understanding of core customers and product lines
• Support the PMIN division’s CSRs as a flex team member with ability to pick up additional order management in times of demand surges
• Develop standard work and reference documentations for CSR teams across the Performance Minerals division
• Management of Special Projects

Skills

• 4-year college degree required
• Must have excellent Microsoft Word, Excel, Power Point and communication skills
• An individual with a strong background in math, a basic understanding of science/chemistry and keen attention to detail is best suited for this position
• Knowledge of Oracle ERP and Salesforce CRM preferred
• Background in Manufacturing Customer Service strongly preferred

Benefits

• Competitive pay, commensurate with experience
• Health/Dental/Vision plans
• 401k company match
• Life Insurance
• Short Term Disability & Long-Term Disability
• Educational Assistance
• Employee Assistance Plan

Company Overview