[Remote] Senior Manager, Salesforce Delivery - 100% Remote (Hands-on technical role)
Note: The job is a remote job and is open to candidates in USA. Conexess Group is a technology company focused on transforming financial services for community banks and credit unions. They are seeking a Senior Manager of Salesforce Delivery to lead a multidisciplinary team in executing operational improvements and managing the Salesforce product roadmap within a regulated enterprise environment.
Responsibilities
- Deliver the Salesforce roadmap, translating priorities into sprint-level delivery across Service Cloud and Experience Cloud
- Review user stories for design readiness, dependencies, and system impacts prior to development
- Own the health of the CI/CD pipeline, monitoring code coverage and driving continuous improvement
- Actively monitor API limits, governor limits, and platform maintenance windows to protect deployment stability
- Apply deep knowledge of metadata-driven architecture and platform constraints to prevent technical debt and guide design decisions
- Align with Enterprise Architect and Identity teams on integrations involving MuleSoft, ServiceNow, and identity federation
- Establish and enforce Non-Functional Requirements (NFRs) including security, performance, and regulatory standards for financial services
- Manage the three annual Salesforce platform releases with a structured framework for impact assessment and team preparation
- Conduct regular 1-on-1s and invest in the growth of your technical staff
- Bridge the gap between engineering teams and non-technical stakeholders, including product owners and executive leadership
- Own production incident coordination, including escalation paths and post-incident documentation
- Contribute to FY budget planning, including CapEx/OpEx classification, forecasting, and maintenance renewals
- Deliver the Salesforce roadmap, translating priorities into sprint-level delivery across Service Cloud and Experience Cloud
- May perform other job duties as assigned
Skills
- A minimum of 7 years of technical leadership experience in software engineering
- A minimum of 3 years of formal people leadership experience, managing a team of direct reports
- A minimum of 3 years' experience configuring/developing or implementing Salesforce Service Cloud
- A minimum of 2 years' experience configuring Salesforce Experience Cloud
- A minimum of 3 years' experience of hands-on execution of Salesforce CI/CD pipelines and release management (Copado and Git experience strongly preferred)
- Must be comfortable with source format deployments, automated testing pipelines, and platform integrations
- Must have at least one active, Salesforce certification
- Must be able and willing to travel 10-20% for quarterly PI Planning, IT leadership meetings, and annual conferences
- Bachelor's degree in computer science or a related engineering field
- Experience with AgentForce or AI-driven automation within Salesforce
- Familiarity with integration patterns involving MuleSoft or Identity platforms (Okta, ADFS)
- An active Salesforce Trailhead profile demonstrating continuous learning and community engagement
- Hands-on experience with Salesforce data hygiene and improvement, including the use of data loading tools, cleansing utilities, and the implementation of validation rules or flows to enforce data standards at the point of entry
- Experience in complex, regulated environments (Financial Services preferred) with strict security and data governance requirements
Company Overview