[Remote] Project Manager, Service Delivery
Note: The job is a remote job and is open to candidates in USA. Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. As a Project Manager within the Service Delivery team, you will manage the entire delivery process for business customer orders, ensuring timely and high-quality service delivery while communicating effectively with customers throughout the project lifecycle.
Responsibilities
- Own and manage the entire delivery process for assigned orders, ensuring timely and high-quality delivery of services
- Coordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines
- Regularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycle
- Handle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes
- Document dependencies and priorities clearly for efficient project execution
- Utilize hands-on delivery experience to drive successful outcomes for each project
- Demonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with various carriers
- Takes on additional responsibilities and projects as needed to support the success of the team and organization
Skills
- Minimum of 5 years experience in the telecommunications industry
- Minimum of 5 years of experience in Service Delivery and/or Project Management
- Hands-on experience in VoIP, SDWAN Implementation, and Internet Circuit ordering with carriers
- Ability to document dependencies and priorities clearly
- Proficient in effectively managing third-party resources
Benefits
- Generous Medical, Dental, and Vision coverage for full-time employees
- Flexible time off
- 401k to help you save for the future
- Fun events at cool locations
- Free DoorDash lunches on Fridays
- Employee referral bonuses to encourage the addition of great new people to the team
Company Overview
Company H1B Sponsorship