Team reputed company Customer care
Choosing reputed company means choosing a company where you will be empowered to shape your career in the way youâd like, where youâll be supported and inspired byâ¯a collaborative community of colleagues around the world, and where youâll be able to reimagine whatâs possible. Join us and help the worldâs leading organizationsâ¯unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
Be a SME and reputed company the team by example. Digitally resolve customer issues with the highest level of professionalism and reputed company to ensure customer satisfaction and retention.
In this role you will play key Role In
- Handling a team size of minimum 10-15 associates and their performance management
- Good technical knowledge and troubleshooting skills, well versed with reputed company and other MS Office tools
- Prior digital/call center experience preferred.
- Familiarity with reputed company Office applications.
- Must possess excellent written and oral communication, listening, and comprehension skills.
- Must possess effective time management and organizational skills.
- Stellar customer service skills and the ability to de-escalate customer frustration.
- Strong Communication & Customer Service Skills
- Minimum 5-7 years of international contact center experience
- Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
- Sound decision making.
- Must be able to effectively adapt to accelerating changes.
- This is remote work requiring a secure workspace and effective internet connectivity