Technical Consultant – AEC Customer Onboarding, CAD & BIM Training Specialist (Remote, US)

About This Opportunity

Remember the last time you learned a powerful new software tool and felt genuinely empowered by the experience? The right instructor, the right pacing, the right moment of clarity where everything clicked into place. At arenaflex, we are committed to creating that exact feeling for every customer who walks through our doors. As a Technical Consultant specializing in Customer Onboarding for the Architecture, Engineering, and Construction (AEC) industry, you will be the architect of those breakthrough moments. You will guide engineers, detailers, and fabricators from their very first interaction with our CAD and BIM software solutions all the way to confident, independent mastery.

This role is open to candidates located in Lincoln, Nebraska or to qualified professionals working remotely from anywhere in the United States. If you are passionate about the AEC industry, love teaching, and thrive on helping customers achieve transformative results with technology, we want to hear from you.

Why Join arenaflex?

At arenaflex, you will enjoy the rare combination of working within a tight-knit, collaborative team while contributing to a global organization that serves AEC professionals around the world. Our culture celebrates curiosity, knowledge sharing, and customer obsession. We believe that great customer experiences do not happen by accident — they are intentionally designed by talented people who genuinely care.

We are proud to be an equal opportunity employer committed to building and retaining a diverse workforce. All employment decisions at arenaflex are made without regard to race, color, religion, creed, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected status.

What You Will Do: Key Responsibilities

As a Technical Consultant at arenaflex, you will wear many hats — strategist, instructor, content creator, trusted advisor, and customer advocate. Your day-to-day work will include the following responsibilities:

• Guide New Customers Through Onboarding: Lead new arenaflex customers on a structured onboarding journey from initial purchase through confident, everyday use of our CAD and BIM software solutions. You will serve as their primary technical contact and trusted guide during this critical period.
• Develop Engaging Learning Content: Create, update, and maintain high-quality learning materials designed to support both new and existing customers. This includes written guides, video tutorials, on-demand training modules, and live workshop content.
• Deliver Live Instruction and Training: Conduct engaging live training sessions, demonstrations, and workshops — both in-person and virtually — to help customers build proficiency and confidence.
• Understand Customer Needs Through Product Expertise: Leverage your working knowledge of CAD and BIM software applications to deeply understand customer workflows, pain points, and requirements, then translate those insights into actionable feedback for our product teams.
• Build Lasting Customer Relationships: Develop meaningful, trust-based relationships with customers and their organizations. Advise leadership and project teams on how to maximize the value of BIM software and modern project delivery methodologies.
• Champion Customer Success: Proactively identify opportunities where customers can accelerate their adoption, expand their usage, and achieve measurable improvements in their project delivery outcomes.
• Stay Current With Industry Trends: Maintain a strong understanding of current and emerging practices in the AEC industry, including evolving BIM project delivery standards, to ensure our guidance remains relevant and forward-looking.

What You Will Bring: Essential Qualifications

We are looking for a well-rounded professional who can confidently operate at the intersection of AEC industry knowledge, software expertise, and instructional design. The ideal candidate will demonstrate competency in three critical areas:

• AEC Industry Knowledge: A solid understanding of current and emerging practices in the Architecture, Engineering, and Construction industry, with the ability to support customers across a spectrum of BIM maturity — from those new to BIM project delivery to seasoned subject matter experts.
• Customer Onboarding Expertise: Deep, hands-on knowledge of the customer onboarding process, including the psychological and practical milestones that move an individual from novice to confident expert.
• Teaching and Content Development Skills: Demonstrated skill in training and teaching, including both live instruction and the development of structured materials for on-demand learning environments.

Preferred Qualifications and Skills

While the qualifications above are essential, the following experiences and competencies will help you stand out:

• Direct experience working with CAD and BIM software platforms such as Allplan, Revit, AutoCAD, ArchiCAD, Tekla, or comparable solutions.
• Familiarity with BIM project delivery workflows and standards such as ISO 19650, LOD specifications, and collaborative BIM execution plans.
• Experience developing instructional videos, e-learning courses, or technical documentation.
• Strong presentation and public-speaking skills, with comfort delivering to both small groups and large audiences.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into accessible language.
• A customer-first mindset and the patience to work through challenges at the customer's pace.
• Self-direction and accountability, with the ability to thrive in a remote work environment.
• A collaborative spirit and the ability to partner effectively with sales, product, engineering, and support teams.

Work Environment and Company Culture

At arenaflex, our work environment offers the best of both worlds: the agility, visibility, and camaraderie of a small team where you get to know everyone, paired with the stability, reach, and resources of a global organization. You will not be a face in the crowd — your contributions will be visible, valued, and celebrated.

We foster a culture built on:

• Curiosity: We encourage team members to ask great questions, explore new ideas, and continuously expand their expertise.
• Collaboration: We believe the best outcomes are produced when diverse minds work together toward shared goals.
• Customer Empathy: Every decision we make starts with the customer experience in mind.
• Continuous Learning: We invest heavily in the professional growth of our people because their growth fuels our company's growth.

Compensation, Benefits, and Perks

arenaflex is committed to offering a comprehensive and competitive total rewards package that supports your professional and personal well-being. Benefits include:

• Flexible Time-Off Policies: Generous paid time off, holidays, and personal leave to help you recharge and maintain balance.
• Comprehensive Health Coverage: Medical, dental, and vision insurance plans for you and your dependents.
• Life Insurance: Company-provided life insurance for added peace of mind.
• Retirement Savings: Company-matched retirement plans to help you build long-term financial security.
• Remote Work Flexibility: The ability to work from home or from our Lincoln, Nebraska office, with the tools and support you need to succeed.
• Professional Development: Opportunities to attend industry conferences, pursue certifications, and expand your expertise.

Career Growth and Learning Opportunities

Joining arenaflex as a Technical Consultant is more than a job — it is a career-defining opportunity. You will gain exposure to a wide variety of customer environments, deepen your understanding of the global AEC industry, and sharpen your skills in training, communication, and customer success strategy. As you grow, you will have the opportunity to evolve into senior consulting roles, product specialization, customer success leadership, or technical evangelism pathways. We actively support internal mobility and invest in the development of our people.

Who Thrives in This Role?

This position is ideal for someone who genuinely enjoys teaching, takes pride in helping others succeed, and is energized by the fast-moving AEC technology landscape. If you have a background in the AEC industry and want to channel that expertise into high-impact customer interactions, this role offers an exciting and rewarding path.

How to Apply

If you are ready to help shape exceptional customer experiences for engineers, detailers, and fabricators who rely on our tools every day, we encourage you to apply today. Bring your AEC expertise, your training skills, and your passion for customer success — and join arenaflex in building the future of BIM adoption worldwide.